We are looking for a courteous, confident, and guest-focused Guest Relations Executive to provide exceptional service to guests and ensure a pleasant and memorable hotel experience.
Key Responsibilities
- Welcome and warmly greet guests upon arrival and provide personalized assistance throughout their stay.
- Handle guest inquiries, requests, feedback, and complaints professionally and promptly.
- Coordinate with Front Office, Housekeeping, Food & Beverage, and other departments to ensure smooth guest services.
- Assist with guest check-in, check-out, room allocation, and other Front Office activities when required.
- Maintain regular communication with guests to understand their requirements and ensure satisfaction.
- Follow up on guest requests and ensure timely resolution of issues.
- Handle VIP guests and special occasions with appropriate attention and service.
- Maintain accurate records of guest feedback, complaints, and service requests.
- Promote hotel facilities, services, restaurants, and other guest amenities.
- Collect and communicate guest feedback to the concerned departments and management.
- Ensure professional grooming, proper etiquette, and adherence to hotel service standards.
- Maintain confidentiality of guest information and follow hotel policies and procedures.
- Assist in maintaining high standards of guest satisfaction and hospitality.
Requirements
- Any degree/Diploma
- Previous experience in Guest Relations, Front Office, or a similar hotel position is preferred.
- Excellent communication and interpersonal skills.
- Pleasant personality with a strong customer-service orientation.
- Good problem-solving and complaint-handling skills.
- Ability to work effectively in a team and under pressure.
- Proficiency in English; knowledge of Malayalam and/or Hindi will be an advantage.
- Well-groomed and professional in appearance.
Contact No: (phone hidden),(phone hidden) Pay: From ₹15,000.00 per month
Perks
- Food provided
- Leave encashment
- Paid time off