Guest Experience Manager, remote (anywhere in India), fixed day shift

Monthly pay: Rs 40,000 fixed plus incentives from your first month.

About us: Sera Stays is a professionally managed short-term rental company operating 21 properties across Goa, Mumbai and Pondicherry. We manage boutique villas and curated homes on Airbnb, MakeMyTrip and our own website. Behind every property is a team that takes hospitality seriously, and we are looking for someone who does too.

About the role

You are the voice of Sera Stays to our guests: the person who answers every enquiry, message and call, promptly and warmly, from the first question to the follow-up after checkout. Our property managers on the ground meet the guests; you make sure nothing is missed, nobody waits, and every booking moves through our CRM on time. You report directly to the founder.

This is a full time remote role, done from a fixed home workstation anywhere in India, on fixed hours. It is a desk job, not a phone job you can do from anywhere: laptop open, CRM and inbox in front of you, every guest call through our company number and dialler. We provide the company number and dialler from day one; guests never contact your personal number.

We check the work, not your screen: call logs, response times and task closures, read daily. If that sounds like structure you would welcome, read on.

What you will do

- Answer all guest communication across Airbnb, MakeMyTrip, WhatsApp, email and phone within 30 minutes during working hours.
- Run the guest lifecycle in our CRM: pre-arrival call, welcome call, departure call and review follow-up for every booking, each task closed only when the work is done.
- Coordinate check-ins,



check-outs and guest requests with the property teams in each city, and escalate calmly when things do not go to plan.
- Reply to every review, and report weekly on ratings and response times.
- Handle guest registration and compliance paperwork for foreign guests.
- Raise and follow housekeeping and maintenance tickets to closure.

What we are looking for

- At least 3 years in a guest-facing hospitality role: hotel front office, guest relations, reservations, or a similar desk.
- Excellent spoken and written English. Fluent Hindi required. Tamil, Konkani or Marathi is an advantage.
- Reliable, organised and calm under pressure; comfortable living in a CRM task list and closing it to zero every day.
- A fixed workstation at home: a desk, a laptop, reliable broadband and a quiet room for guest calls.
- Available 9:30am to 7pm IST, six days a week, with a fixed weekly off. Outside these hours the only duty is a short check on messages from guests arriving today or tomorrow. These are structured, predictable hours, and we mean it.
- Someone who stays: we are hiring for the long term and will ask about your tenure in previous roles.

What you get

- Rs 40,000 per month fixed, plus a rating-linked incentive from your first month.
- Company phone number and CRM dialler from day one.
- A proper handover, written playbooks, and a weekly one-on-one with the founder.

How to apply: complete our application form, which includes a short video. Applications without the form are not reviewed.

https://docs.google.com/forms/d/e/1FAIpQLSdUyM-_EgdhOUGLBcWj8UXeitpvaMMyloh8EPshLde_pCnARA/viewform

Pay: From ₹40,000.00 per month

Benefits

- Cell phone reimbursement
- Paid sick time

Work Location: Remote

📌 Guest Experience Manager (Luxury Villas, Remote, Fixed Day Shift) (India)
🏢 Seraphin Ventures
📍 India