Job Title: Collaboration Support Engineer

Job Category: Information Technology

Job Location: Bangalore, India

Job Status: Full Time

Mode: Hybrid ( Mon- Thus Work from office & Fri - WFH)

Scope Responsible for the support and maintenance to minimize service disruption in relation to Fossil's

IT systems in the Collaboration Services ecosystem, including: Google Workspace, WordPress,

DocuSign, ClickUp, QuickBase, Jira, etc.

- Ensures documentation is updated, metrics communicated, and ensures the defined SLAs are met.
- Provide suggestions for improvements in all areas of scope.
- Provide application support with rotational on-call duties as needed

Providing a high level of service to our customers and adhering to our SLAs for response and restoration times
- Manages incidents and requests using online tools and following IT Operations policies and

procedures
- Create productive relationships with key stakeholders
- Ensure that solution and application support documentation is maintained to the highest quality

and accuracy
- Able to drive to resolution low to medium complexity application related incidents
- Able to analyze the business impact of the incident and communicate to the affected user and





minimize the disruption
- Provide timely and transparent communication updates to customers and leaders
- Keeps track of application changes with version control

Required Skills and Experience
- Required hands-on Google Workspace Administrator Experience
- Preferred administration work with the following applications of WordPress, ClickUp, DocuSign,

QuickBase, Jira or similar applications
- Manages product quality and implements appropriate corrective/preventive actions required to

achieve product readiness and improve product capabilities.
- Experience with end-user support using a wide range of technologies
- Strong technical, analytical, and problem-solving skills
- Proven critical thinking skills
- Verbal and written communications skills, including the ability to communicate in business terms,

create organized and informative reports, as well as comprehensive, accurate documentation
- Strong customer service skills
- Familiarity with ServiceNow or equivalent IT Service Management tool
- Understanding of change and release management
- Understanding of software development cycle

📌 Google Workspace Admin / Support Eng (Bengaluru)
🏢 Fossil Group
📍 Bengaluru