Date | |

Position Title |GMS Network SD L1 |

Technical Skills

- 3+ year of technical experience with Routing and Switching

Configurations. Should have configuration and valuable troubleshooting skills. Monitoring, Field engineers, broadband engineers are not fit for this role.

- Experience with Firewalls, Load balancers will be an added advantage.
- Fluent in English (verbal and written).
- Passionate about networking, information technology or cloud technologies.
- An up-to-date knowledge and understanding of your employer's business and industry needs, as well as the technical demands
- Excellent communication skills, particularly the ability to communicate with staff who are not technically trained.
- Teamwork skills and the ability to feel comfortable working with different teams, clients and groups of staff across an organisation.
- Organisational skills and the ability to prioritise your workload.
- Ready to work in rotational shifts in 24x7 operations

Key Responsibilities

- Provide support in the areas of Network and Network security products like Cisco, Comware, Aruba, Checkpoint, Palo Alto, Fortinet, F5 etc.
- Operate, Administer and Govern customer setup.
- Provide leadership in technical problem management and the resolution of all issues, working closely with end customers and HP remote and field support staff.
- Develop action plans to investigate and resolve complex issues/problems and clearly communicate these to engineers, customers and/or relevant managers.
- Participate in after-hours remote support rosters.
- Identify and contribute to projects to improve product support,

customer satisfaction and team efficiency.

- Be aware of, and contribute to the improvement of, team performance as measured in the team Business Fundamentals Tables (BFT).




- Technical writing skills will be required to publish Issue resolution documents (KM & KT)
- Required to communicate effectively with Technical and Non-Technical stakeholders and should have the ability to drive the conversation/discussion
- Must be able to interact with colleagues from different countries and background (own team, members of SC and Product Divisions)
- Participate/Drive ITIL based change management, Problem management,

incident management.

Experience/Knowledge

- 3+ years of demonstrated experience in Network troubleshooting including service and support on networking products such as routers,

switches, firewalls etc.

- Ability to isolate and solve complex technical/business problems with theability to interact with people (customer and internal HPE) at all levels, across a geographic region.
- Demonstrate strong written and verbal communication skills.

Education/ Certification

- BE/BTech/BCA/BSC
- CCNA or similar network certification.

PSQ’s

- Do you have a minimum of 3 to 5 years of experience in supporting networking products (routers, switches, firewall, load balancer, etc)
- Are you certified in ITIL
- Do you have Networking certificates like CCNA, Palo Alto, Fortinet etc?
- Are you ready to work in rotational shifts for 24X7 support?
- Do you have good communication skills (this question is not asked directly - resourcing person to gauge this while talking to candidate on above questions)

Resourcing Team to share the schedules when the candidate is available for a Telephonic and/or F2F round – Interview will be scheduled basis the panel availability during the candidate schedules (candidate to be open for a wider time availability for the interview).

There will be soft skills round where written and oral communication skills will be evaluate, followed by Technical rounds, Operations round and finally HR round.

📌 GMS Network (Bengaluru)
🏢 RLE
📍 Bengaluru