Managing enterprise software

- ArcGIS Pro, ArcGIS Enterprise, ArcGIS Online, ArcGIS License Manager

- AVEVA Global, License Manager &
- File Server

- Google Earth, Chaos, Holobuilder, and other Engineering Applications

Managing Productivity Applications

- Microsoft 365 (Outlook, Teams, Word, Excel, PowerPoint, OneDrive, OneNote)

- Adobe Acrobat, Creative Cloud &
- Bluebeam Revu

- DocuSign &

- GlobalSign

- Visio, Visual Studio, Citrix Workspace, VisiSpecs, Shipping Solution, 7-Zip

Role &

- Responsibilities

Team Leadership &

- Service Delivery

- Lead and mentor a team of 4 Offshore Engineers and 1 Onsite Engineer.

- Drive operational excellence, workforce planning, task allocation, knowledge transfer, onboarding, and service governance.

- Manage stakeholder communication and cross-functional coordination.

Application Support &

- Administration

- Provide L2/L3 administration and support for Engineering and Productivity Applications.

- Manage incidents, problems, changes, service requests, major incidents, and root cause analysis.

- Perform application administration, access management, performance monitoring, and operational governance.

Software Licensing &

- Asset Governance

- Manage enterprise software licensing, subscriptions, renewals, compliance,



audits, reconciliation, and optimization.

- Administer OpenLM and perform usage analytics, capacity planning, reporting, and software asset governance.

- Support disaster recovery and business continuity initiatives.

Identity, Security &

- Compliance

- Manage user provisioning, access administration, authentication, SSO, SCIM, and identity integrations.

- Support vulnerability remediation, compliance audits, access reviews, risk mitigation, and security initiatives.

Project Delivery &

- Platform Modernization

- Lead SaaS migrations, cloud transformations, platform integrations, upgrades, automation initiatives, and application modernization projects.

- Support enterprise deployments, packaging, release management, testing, UAT, pilot programs, and production rollouts.

Vendor &

- Service Management

- Act as the primary technical contact for vendors and strategic partners.

- Manage escalations, support cases, roadmap discussions, technical reviews, and service improvements.

Drive ITIL-aligned service delivery through ServiceNow including SLA governance, KPI reporting, backlog management, and operational reporting

📌 Gis Team Lead (Bengaluru)
🏢 LTM
📍 Bengaluru