- Hands on experience with very large-scale deployment of Genesys 8.5 - Framework, Configuration and Management, Routing & Media components with integration experience with SBC. Demonstrated knowledge and ability to troubleshoot any complex issues around Genesys config/management layers, routing layer, Genesys SIP, media server, and ICON/Info Mart.
- Experience working on Genesys Administrator, GAX, Pulse and the ability to create, modify, and maintain templates (preferred).
- Genesys strategy using composer and interactive routing designer.
- Test-infected attitude (robust desire to perform thorough and exhaustive unit, integration and system testing).
- Experience in Contact Center Technology with hands-on experience on high-complexity Genesys implementations (8.x and above) with focus on call routing, queuing and transfers (non IVR). Understand how SIP server provides CTI data to the rest of the Genesys infrastructure