- Design, develop, test, deploy, and maintain complex customer experience solutions using Genesys Cloud CX platform.
- Collaborate with cross-functional teams to gather requirements and deliver high-quality solutions that meet business needs.
- Troubleshoot issues related to IVR, ACD, SIP troubleshooting, CCaaS (Customer Contact Center as a Service), Conversational AI, Salesforce integration, REST API integration on AWS.
- Ensure seamless integration of all components within the solution stack.
Desired Candidate Profile
- 8-13 years of experience in IT Services & Consulting industry with expertise in Genesys Cloud CX development.
- Proficiency in working with data actions such as SQL queries for reporting purposes.
- Robust understanding of call flow design principles and ability to create efficient workflows for various use cases.