Team: AI, Data & Innovation Labs

Experience: 3 years hands-on with GenAI tools and platforms

What this role is

We are building AI capability — not as a centre of excellence that publishes frameworks, but as a team that sits with business users, finds the friction, and ships something that removes it. Often within days.

You will own use cases end to end. Discovery with the business, designing the workflow, building it with whatever tool fits, testing it with real users, and getting it into daily use. Then finding the next one.

This is a builder role. You will not be handed a spec.

What you'll do

- Embed with business teams (Ops, Distribution, Underwriting, Customer Service, Finance) to identify where GenAI meaningfully changes how work gets done
- Design and build working solutions using LLM platforms, automation tools, and agentic workflows — prototype to production
- Write and iterate prompts, chain them, evaluate outputs, and build guardrails that hold up in a regulated workplace
- Train and enable business users so they can operate what you build without you
- Track adoption and impact, and be honest about what isn't working
- Run internal enablement — demos, workshops, office hours — so AI fluency spreads beyond our team

Tools you should already be fluent in

- LLM platforms: ChatGPT, Claude, Gemini — including projects, custom GPTs,



artifacts, file handling, and knowledge grounding
- Workflow and agent orchestration: n8n, Zapier, Make, or equivalent
- Agentic frameworks and multi-step automation — you understand how agents plan, call tools, and fail
- RAG concepts in practice: chunking, retrieval quality, why a bot returns the wrong answer and how to fix it
- Prompt engineering as a working discipline, not a buzzword

Who we're looking for

- 3 years of hands-on GenAI and AgenticAI work — building things people actually use, not evaluating vendors
- You can go from a business conversation to a working prototype without anyone unblocking you
- You know AI deeply: what these models can do, where they break, what is hype and what is real
- You can hold your own with a business head and with an engineer
- You are relentlessly curious and you experiment on your own time because you can't help it

We are not looking for

- Traditional Software engineers
- Consultants who produce strategy decks and roadmaps
- Anyone who needs a detailed brief before starting

Nice to have

- BFSI or insurance exposure
- Awareness of AI governance and data privacy in regulated environments (IRDAI, DPDP)
- A portfolio: workflows, agents, GPTs, automations — show us what you've built

📌 Generative / Agentic AI Practioner - Innovation Labs (Gurugram)
🏢 Axis Max Life Insurance
📍 Gurugram