GENERAL MANAGER ( sales - design )– MUMBAI

SPAZIOLIV | SALES DESIGN OPERATIONS

Location: Mumbai

Experience:5+ yearss

Industry: Interior Design / Home Interiors / Real Estate / Construction / Luxury Retail

Employment Type: Full-Time

Joining: Immediate / Short Notice Preferred

ABOUT SPAZIOLIV

SpazioLiv is a premium interior design and home solutions company focused on creating minimal, sophisticated and luxury home spaces. As we expand our Mumbai business, we are looking for an experienced General Manager – Mumbai who can take complete ownership of the city's business performance and build Mumbai into a strong, scalable business vertical.

ROLE OVERVIEW

The GM will have end-to-end responsibility for the Mumbai P&L; and business operations, including: Sales + Design + Operations + Customer Experience + Collections + Team Building The role requires a commercially strong leader who can build the business from the ground up, create a high-performing team, drive revenue and ensure smooth execution of projects.

KEY RESPONSIBILITIES

1. Business & Revenue Ownership

* Own the overall Mumbai business target and revenue growth.

- Develop and execute the Mumbai business strategy.
- Drive monthly, quarterly and annual revenue targets.
- Monitor the complete business funnel from lead generation to closure and collections.
- Identify new revenue opportunities across Mumbai.
- Own business profitability and commercial performance.

2. Sales Leadership

* Lead the Sales function and ensure achievement of monthly targets.
- Build and manage Sales Designers, Business Managers and Sales teams.
- Establish strong sales processes, funnel discipline and CRM adoption.
- Improve lead-to-meeting and meeting-to-booking conversion.
- Drive premium-ticket residential interior projects.
- Monitor pricing, discounting, margins and commercial discipline.

3. Design Leadership

* Ensure strong coordination between Sales and Design.
- Maintain design quality and consistency across projects.
- Lead and mentor Senior Designers / Design Managers / Interior Designers.
- Ensure designs are aligned with client requirements, budget and commercial objectives.




- Support high-value and strategic client closures.

4. Operations & Project Execution

* Oversee project execution from design handover to final handover.
- Coordinate with Project Managers, Site Teams, Procurement and Vendors.
- Ensure projects are delivered within agreed timelines and budgets.
- Monitor quality, rework, material delays and execution issues.
- Drive timely resolution of project escalations.

5. Customer Experience

* Ensure a premium customer experience throughout the project lifecycle.
- Personally handle high-value client relationships and critical escalations.
- Monitor customer satisfaction, complaints, escalations and handovers.
- Establish strong post-sales and after-sales processes.

6. Collections & Commercial Control

* Own collection performance for the Mumbai business.
- Monitor outstanding payments and project-wise collections.
- Ensure commercial milestones are adhered to.
- Work closely with Finance and Operations to prevent revenue leakage.
- Maintain healthy cash-flow discipline.

7. Team Building & Leadership

* Build the Mumbai team across Sales, Design and Operations.
- Identify manpower requirements and work with HR on hiring.
- Set explicit KRAs and performance expectations.
- Conduct regular performance reviews.
- Develop managers and future leaders within the Mumbai business.
- Build a high-performance, accountable culture.

8. Market & Offline Business Development

* Build relationships with architects, builders, developers, channel partners, brokers and other relevant industry networks.

- Identify recent lead-generation channels and partnerships.
- Develop Mumbai-specific offline business strategies.
- Track competitor activity, market pricing and customer trends.




- Identify opportunities for showroom, experience-centre and territory expansion.

9. MIS & Business Reviews

Own and review city-level MIS covering:
- Revenue
- Collections
- Leads
- Meetings
- Conversion
- Average project value
- Pipeline
- Design-stage revenue
- Project execution
- Gross margins
- Customer escalations
- Team productivity
- Attrition and hiring

Conduct structured weekly and monthly business reviews with leadership.

KEY KRAs / KPIs

* Mumbai revenue achievement
- Collection achievement
- Gross margin / profitability
- Sales conversion
- Average project value
- Lead-to-booking conversion
- Sales pipeline
- Project delivery timelines
- Customer satisfaction
- Escalation resolution
- Team productivity
- Hiring and team stability
- Channel / offline business contribution
- CRM and reporting discipline

IDEAL CANDIDATE

* 5+ years of overall experience, with significant leadership experience.

- Strong background in interior design, home interiors, real estate, construction, modular furniture, luxury retail or related industries.
- Proven experience managing a city / regional business.
- Strong understanding of Sales + Design + Operations.
- Experience managing large teams and multiple functions.
- Solid P&L;, revenue and commercial understanding.
- Excellent leadership, negotiation and stakeholder-management skills.
- Strong network within the Mumbai interiors / real estate ecosystem is an advantage.
- Comfortable working in a high-growth, entrepreneurial environment.

WHAT WE ARE LOOKING FOR

We are looking for a business owner mindset, not just a functional head. The ideal candidate should be capable of taking Mumbai from business strategy → team building → lead generation → sales → design → execution → collections → profitability.

The GM will work closely with the Founders and senior leadership and will be accountable for making Mumbai a scalable and high-performing SpazioLiv business vertical.

Immediate Joiners / Short Notice Candidates Preferred.

Pay: ₹22,502.51 - ₹98,067.75 per month

Work Location: In person

📌 General Manager (Mumbai)
🏢 Spazio live
📍 Mumbai