-

Job Title: General Manager

Position Summary The General Manager – Operations is a corporate leadership role responsible for driving operational strategy, excellence, and scale across Hospital multi-city operations. The VP–Operations leads the Regional Managers and Centre Heads to ensure seamless execution, high-quality care delivery, and alignment to the organization’s mission and growth ambitions.

The incumbent provides strategic guidance, leads cross-functional collaboration, and ensures a high-performing, values-driven operational ecosystem. The VP – Operations also acts as the key custodian of care standards, resident experience, financial performance, and people leadership across the organization.

Reporting Lines In this position of General Manager – Operations, you will report to the Co-Founder, Director &

- Group COO or an executive nominated by the Management. The Company reserves the right to revise your reporting structure and responsibilities as required.

Key Interactions

Internal

- Regional Managers

- Centre Heads

- Clinical Heads

- Corporate Teams – HR, Finance, Projects, Quality, IT

External

- Healthcare Networks and Hospitals

- Vendors and Service Providers

- Statutory and Regulatory Bodies

- Partners, Investors, and Industry Stakeholders

- Residents and Families (as needed for escalations or strategy input)

Core Responsibilities

- Strategic Leadership &
- Planning

- Develop and execute operational strategies aligned with business goals and expansion plans.

- Drive long-term planning and scenario building for regional and national operations.

- Oversee capacity planning, new market entry, and service diversification.

- Lead enterprise-level alignment across functions to embed performance culture and operational agility.

- Oversight of Regional &

- Centre Operations

- Direct and support Regional Managers in overseeing city-wise operations and KPIs.

- Ensure seamless functioning across facilities, homecare, and support services.

- Set operational governance standards—dashboards, MIS,



performance reviews, and escalation frameworks.

- Drive execution excellence and hold Regional Managers accountable for compliance and outcomes.

- Quality, Compliance &

- Resident Experience

- Ensure adherence to care quality standards (e.g., NABH), safety protocols, and operational SOPs.

- Champion voice of customer through structured feedback, grievance redressal, and NPS reviews.

- Drive a service excellence culture that balances clinical outcomes with empathetic care.

- Institutionalize organization-wide audits, quality metrics, and incident tracking systems.

- Financial &

- Resource Management

- Own and drive operational P&L; for the vertical, with focus on cost efficiency and growth margins.

- Lead annual budgeting, variance analysis, and financial monitoring with the Finance team.

- Oversee shared services, central procurement, vendor contracts, and infrastructure utilization.

- People Leadership &

- Capability Building

- Lead and mentor Regional Managers and key corporate operations team members.

- Design and execute leadership development, performance management, and succession planning frameworks.

- Build a culture of ownership, empowerment, and outcome-driven performance across units.

- Drive talent engagement, especially at frontline and managerial levels in facilities and homecare.

- Process Excellence &

- Technology Integration

- Drive operational transformation initiatives—Lean, Six Sigma, automation, workflow redesign.

- Lead adoption of technology platforms (CRM, EHR, HRMS, ERP) to enhance decision-making and efficiency.

- Foster a culture of innovation, experimentation, and continuous learning.





- External Relations &

- Ecosystem Engagement

- Represent the organization in industry bodies, regulatory forums, and healthcare alliances.

- Build and sustain relationships with external stakeholders—government, partners, referral networks.

- Ensure timely compliance with licensing, legal, and accreditation requirements across units.

- Support investor presentations and updates with operational insights and dashboards.

Work Complexities

- Multi-city oversight with diverse service lines and formats (residential, transitional, homecare).

- High dependency on clinical and non-clinical coordination.

- Need to balance profitability, regulatory compliance, and service empathy.

- Requires agility in scaling operations while preserving personalized care experience.

Span of Control

Nature

Amount

Budget responsibilities

Full ownership of Operational Budgets &

- P&L;

Revenue responsibilities

Across cities, formats, and verticals

Headcount

500 (including indirect teams across cities)

Profile

Knowledge and Experience

- MBA or Master’s in Healthcare Management, Operations or related field

- 15 years of experience with at least 5 years in leadership roles across multi-unit operations

- Background in healthcare, hospitality, eldercare, or service-intensive sectors preferred

- Strong business acumen, analytical mindset, and stakeholder management skills

- Hands-on experience in scaling operations, setting up recent locations, and managing change

Competencies

- Strategic thinker with operational depth

- Inclusive and values-driven leadership style

- Excellent interpersonal, coaching, and communication skills

- Strong data orientation with ability to drive performance via metrics

- Empathetic, ethical, and passionate about elder care

- Resilient and comfortable with ambiguity and rapid scale

Skills: operations,leadership,management,compliance,organization,healthcare,manager,healthcare operation,profit & loss management

📌 General Manager-Hospital (Bengaluru)
🏢 InfoWryt Solutions
📍 Bengaluru