Assistant General Manager – Global WFM

About Sagility

Sagility is a tech-enabled BPM services provider, a thought partner providing a broad spectrum of transformational services, to enable our clients provide efficient and hi-quality care across the healthcare system.

Sagility™️ combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. We optimize the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics.

Leading industry analyst firms have consistently cited our service excellence, breadth of offerings, and ability to execute. The most recent being recognized as a leader for Healthcare Payer Operations in 2022 as a part The Healthcare Payer Operations PEAK Matrix® Assessment report by Everest Group. To learn more about our recognitions please visit our AWARDS SECTION

We have 35,000+ employees in 15 cities across 5 countries – India, Philippines, USA, Jamaica, and Colombia.

About Sagility Technology

We are the technology wing of Sagility, providing a complete solution that encompasses people, process, and technology platform improvements. Equipped with a strategic solutions mindset, our core focus is on what most benefits the client. Sagility Technology uses a holistic consulting approach to identify the root causes of healthcare payer and provider pain points, analyze the issues and create custom solution roadmap to improve efficiency, engagement, data management, and overall processes.

About Sagility Care Management A technology-enabled care management services arm of Sagility focused on applying whole-person interventions to improve healthcare outcomes, reduce costs, and increase satisfaction.

Job Details

Description

Details

Job Title

Manager/Assistant General Manager – Global WFM

Reporting to

Head Global WFM

Location

Bangalore

Working Hours/ Days

5 Days

Shift

5 PM to 2 AM

Team Size

Company URL http://www.sagilityhealth.com

Desired skills and qualification

About the Department:

WFM is an integral part of Sagility providing complete suites of workforce service (Forecasting, Resource Planning,



Scheduling and Real Time Adherence) to enable operations and clients. It aspires to be the best in the industry through deep industry experience, supported by ISO standards, highly skilled resources, and the latest technology solutions, to drive efficiencies, reduce costs, increase compliance, and enable revenue growth while enhancing the end-user experience

Job Role:

This role will be responsible for managing one large account which includes client requirements, Operations, CRM, communication driven activity. The candidate will be tasked with establishing the team structure and should possess cross-functional capabilities across various geographies with multiple delivery centers.

Work setting: It should follow the Clean Room Policy set forth by the company. Individual must agree to comply with all company policies and procedures regarding the safekeeping of confidential information.

Physical demands: This requires working in a fast pace, but ensuring accuracy on delivery of reports and execution.

· Work demands: The work may sometimes demand overtime and work during holidays and weekends depending on the needs of the business. May require direct interaction with client.

Duties and Responsibilities:

· Manage large accounts effectively.

· Maintain relationships with multiple stakeholders, ensuring warmth with each business unit client.

· Submit KPIs in accordance with contractual agreements.

· Deliver presentations to clients, maintaining strong communication, proactivity, and effective escalation management.

· Lead and oversee a team of 20+ members.

· Manage accounts with a span of 1000 – 1500 in the past.

· Possess an added advantage with experience in Business finance, controllership, and budgets.

Qualifications:

· Proven experience in effectively communicating with stakeholders.

· Successful management of large accounts in the past.





· Ability to maintain positive relationships with multiple clients.

· Proficient in meeting and submitting KPIs based on contractual agreements.

· Strong presentation skills and proactive communication with clients.

· Previous experience leading a team, ideally minimum of 20 members and up.

· Knowledge of cross-geographical operations and multiple delivery centers for larger accounts

· Experience in handling accounts with a span of 1000 – 1500 in the past.

· Background in Business finance, controllership, and budgets is an added advantage and preferred.

· Available for shifts starting from 5:00 PM IST onwards.

· Comfortable working in a hybrid mode.

Competency Requirements:

With Moderate to Expert Competency Level in the following:

· Communication Skills (Spoken and Written)

· People Management/Team Orientation

· Process Improvement

· Performance Management

· Problem Solving

· Stakeholder Management

· Driving Initiatives

· Decision Making

· Financial Acumen

· People Development

Objective and responsibility

Strategic Thinking

Driving Performance and results

People Management

Client relationships

Your life with us

Sagility believes in Doing Right by its People.

We believe in providing strong growth opportunities, multiple training programs to support your learning curve, exposure to large international clients and access to advanced technologies and solutions at your disposal - so that you can focus on making a difference through your role.

We are an inclusive, open, and welcoming organization where our people are at the heart of everything that we do. We believe in giving back to the local communities in which we operate. We have strong rewards and recognition platforms, programs where your ideas can turn into reality.

We respect the need for a composite life and to encourage the same, we have employee friendly leave policies for the much needed down time and a lot more. Our medical insurance coverage is one of the best in class, covering you and your family when you need it. Last but not the least, we have lots of fun everyday through our wellbeing programs, talent shows, engagement activities - it’s an endless list!

📌 GENERAL MANAGER/agm (Bengaluru)
🏢 Sagilitty
📍 Bengaluru