Functional Domain Consultant – Life Sciences

As a Functional Order management Domain Consultant – Life Sciences, you will play a key role in supporting, optimizing, and transforming Order management business processes across the pharmaceutical, biotechnology, medical devices, and healthcare sectors. You will work closely with business stakeholders, quality teams, supply chain functions, manufacturing operations, regulatory affairs, and digital transformation teams to improve operational efficiency, compliance, and business outcomes.

The role requires strong Life Sciences domain expertise, process improvement capabilities, and the ability to translate business requirements into scalable business and technology solutions. You will contribute to regulatory compliance, process standardization, operational excellence, and enterprise transformation initiatives across the Life Sciences value chain.

Key Responsibilities

- Act as the functional domain expert for Life Sciences Order Management business processes and operations.
- Analyze existing business processes and identify opportunities for optimization, standardization, automation, and compliance improvements.
- Support execution of process improvement and transformation initiatives, focusing on efficiency, cost optimization, and service quality improvement.
- Contribute to the successful delivery of transformation projects in the Order Management and Fulfilment domain.
- Facilitate business process mapping, requirements gathering, solution design, developing target operating models (TOM) and process improvement workshops.
- Work closely with cross-functional teams to support end-to-end business process integration. Collaborate with business stakeholders across Manufacturing, Quality, Regulatory Affairs, Clinical Operations, Supply Chain, Procurement, and Commercial functions.
- Support issue resolution and process troubleshooting impacting business operations and regulatory compliance. Monitor operational and compliance KPIs and recommend actions to improve efficiency, quality, and performance.
- Participate in testing, validation,



user acceptance testing (UAT), and business readiness activities.
- Develop and maintain process documentation, SOPs, work instructions, and training materials.
- Support data governance, process governance, and continuous improvement initiatives.
- Contribute to digital transformation programs including automation, analytics, and compliance modernization initiatives.

Key Skills Analytical & Problem Solving

- Strong analytical capabilities to assess business challenges and identify process improvement opportunities.
- Ability to perform root cause analysis and implement sustainable corrective and preventive actions (CAPA).
- Strong troubleshooting skills in regulated business environments.
- Ability to analyze operational, quality, and compliance data to support decision-making.
- Strong attention to detail with a quality and compliance-focused mindset.
- Ability to balance business objectives with regulatory and compliance requirements.

Domain Skills

- Strong knowledge of Order Management, Fulfilment, and Logistics processes within end-to-end Supply Chain operations.
- Strong understanding of Life Sciences industry processes and operations.
- Knowledge of:
- Pharmaceutical Operations
- Biotechnology Business Processes
- Medical Device Operations
- Clinical Trial Processes
- Regulatory Affairs
- Quality Management Systems (QMS)
- Validation and Compliance Processes
- Supply Chain & Distribution in Life Sciences
- Understanding of regulatory frameworks and standards in Life Sciences industry.
- Knowledge of traceability, serialization, batch management, and product quality processes.
- Experience with ERP-enabled Life Sciences business processes is preferred.





Professional Skills

- Excellent communication and stakeholder management skills.
- Ability to collaborate effectively with global and cross-functional teams.
- Strong consulting, facilitation, and business partnering capabilities.
- Ability to influence stakeholders and drive processes change initiatives.
- Strong ownership, accountability, and problem-solving attitude.
- Effective presentation, documentation, and training skills.
- Ability to manage multiple priorities in a highly regulated and fast-paced setting.
- Strong organizational and project coordination skills.

Qualification/ Our Ideal Candidate

- 8-10 years of experience of order management process in Life Sciences, Pharmaceuticals, Biotechnology, Medical Devices, Healthcare Operations, or related domains.
- Experience supporting business operations, process transformation, quality, compliance, or digital initiatives within Life Sciences organizations.
- Strong understanding of Life Sciences processes, regulatory requirements, and quality standards.
- Experience participating in business transformation, ERP implementation, quality system implementation, or digital modernization programs.
- Understanding of quality management, compliance management, risk management, and supply chain processes.
- Knowledge of pharmaceutical manufacturing, commercial operations, clinical operations, or regulatory processes is highly preferred.

Educational Qualifications

- Bachelor’s or master’s degree in supply chain management, Life science, Medtech, Healthcare, Operations, Business Administration, Engineering, or a related discipline.
- Preferred Certifications:
- Six Sigma Green Belt / Black Belt
- PMP / Prince2
- Lean Process Improvement Certifications
- Preferred Experience in:
- Pharmaceutical Operations
- Biotechnology Industry Processes
- Medical Device Manufacturing
- Life Sciences Supply Chain
- Digital Transformation and Regulatory Compliance Programs
- Global Life Sciences Operations and Transformation Initiatives

📌 Functional Domain consultant - Life science (Bengaluru)
🏢 Capgemini
📍 Bengaluru