FRONT OFFICE & STUDENT RELATIONS EXECUTIVE

Company: Nexora Academy Private Limited

Department: Administration / Student Services

Job Type: Full-Time

Location: Multi-Location – Kerala

Salary: ₹20,000 per month

Experience: 0–2 years

Openings: Single

Job Summary

Nexora Academy is looking for a Front Office & Student Relations Executive to manage the front desk, handle student and visitor interactions, support admissions activities, and ensure smooth day-to-day coordination at the branch.

The ideal candidate should have excellent communication skills, a pleasant personality, good administrative abilities, and the ability to handle students, parents, visitors, and enquiries professionally.

Key ResponsibilitiesFront Office Management

- Manage the reception/front office and welcome students, parents, visitors, and guests.
- Handle incoming calls, WhatsApp enquiries, emails, and walk-in enquiries.
- Maintain visitor records and front-office documentation.
- Provide accurate information about courses, schedules, fees, facilities, and academic activities.
- Ensure the reception area is organized and professional.

Student Relations
- Act as the first point of contact for students and assist them with their queries.
- Coordinate with academic, admission, HR, and administration teams to resolve student concerns.
- Maintain good communication and professional relationships with students.
- Follow up on pending student requirements, documents, payments, and other academic-related matters.
- Assist students with certificates, ID cards, forms, letters, and other administrative requirements.

Admission & Enquiry Support
- Receive and manage walk-in and online admission enquiries.
- Share course information and guide prospective students to the appropriate counsellor.




- Follow up with enquiries when required.
- Support the admission team in documentation and student onboarding.
- Maintain accurate enquiry and student records in the CRM or designated system.

Administrative Coordination
- Assist the Branch Manager/Coordinator with daily administrative activities.
- Coordinate student meetings, orientations, seminars, industrial visits, and other institutional activities.
- Maintain registers, files, attendance-related records, and other branch documentation.
- Coordinate with different departments for smooth execution of student-related activities.
- Prepare basic daily/weekly reports as required.

Requirements
- Minimum qualification: Diploma / Any Degree.
- Freshers can apply.
- 0–2 years of experience in front office, customer service, student support, administration, or education is preferred.
- Good verbal and written communication skills.
- Basic knowledge of MS Office, Google Workspace, WhatsApp, and CRM/HRMS systems.
- Good interpersonal and organizational skills.
- Ability to communicate professionally with students, parents, and staff.
- Pleasant personality and positive attitude.
- Ability to work independently as well as part of a team.

Preferred Skills
- Customer service
- Student handling
- Front office management
- Communication skills
- Telephone etiquette
- Documentation
- Follow-up and coordination
- Basic computer skills
- Problem-solving
- Time management

What We Offer
- Competitive salary: ₹20,000 per month
- Qualified working environment
- Training and development opportunities
- Career growth opportunities
- Exposure to education, administration, student relations, and admissions operations

Pay: From ₹20,000.00 per month

Benefits

- Cell phone reimbursement
- Internet reimbursement
- Paid sick time
- Paid time off

Work Location: In person

📌 FRONT OFFICE & STUDENT RELATIONS EXECUTIVE (Kaloor)
🏢 Nexora Academy pvt.ltd
📍 Kaloor