We are looking for a friendly, professional, and customer-focused Front Office Receptionist to join our hotel team. The ideal candidate will be responsible for welcoming guests, handling check-in and check-out procedures, managing reservations, and providing excellent guest service throughout their stay.

Key Responsibilities

- Welcome and greet guests in a warm and professional manner.

- Handle guest check-in and check-out procedures efficiently.

- Manage room reservations, cancellations, and modifications.

- Answer telephone calls, emails, and guest inquiries.

- Provide accurate information about hotel facilities, services, room rates, and local attractions.

- Handle guest requests, complaints, and feedback professionally.

- Coordinate with Housekeeping, F&B;, Maintenance, and other departments to ensure smooth guest service.

- Maintain accurate guest records and front office documentation.

- Handle cash, card payments, invoices, and other billing-related activities when required.





- Maintain proper communication during shift handovers.

- Ensure the reception area is clean, organized, and welcoming.

- Follow hotel policies, safety procedures, and service standards.

- Perform other front office duties assigned by the management.

Requirements

- Previous experience in hotel front office/reception is preferred.

- Good communication and interpersonal skills.

- Pleasant personality and professional appearance.

- Basic computer knowledge and familiarity with hotel software/PMS is an advantage.

- Ability to work in shifts, including weekends and holidays.

- Ability to handle guests and situations calmly and professionally.

Pay: ₹14,000.00 - ₹15,000.00 per month

Benefits

- Versatile schedule

- Food provided

- Leave encashment

Work Location: In person

📌 Front Office Receptionist (Kodanad)
🏢 REGAL HEIGHTS
📍 Kodanad