Key Responsibilities

Front Office Operations

- Manage day-to-day front office operations and ensure smooth functioning of the reception desk.

- Supervise check-in and check-out procedures, room allocation, reservations, and guest requests.

- Ensure accurate maintenance of guest records, registration forms, and front office documentation.

- Monitor room availability, occupancy, arrivals, departures, VIP guests, and special requests.

- Ensure proper handling of cash, credit card transactions, billing, and daily front office reports.

- Coordinate with Housekeeping for room status, room readiness, and maintenance requirements.

Guest Relations & Customer Service

- Welcome guests and ensure a warm, skilled, and efficient check-in experience.

- Handle guest queries, requests, feedback, and complaints promptly.

- Resolve guest issues professionally and ensure appropriate follow-up.

- Maintain high standards of guest satisfaction and hospitality.

- Handle VIP guests and special occasions as per hotel/resort standards.

- Collect guest feedback and coordinate with relevant departments for service improvement.

Team Management

- Supervise, guide, and motivate Front Office Executives, Receptionists, Bell Desk, Guest Relations, and other front office staff.

- Prepare duty rosters and allocate responsibilities based on occupancy and operational requirements.

- Conduct staff briefings and ensure proper communication of daily operational requirements.

- Train team members on front office procedures, guest handling, hotel standards, and emergency procedures.

- Monitor employee performance, grooming, punctuality, and discipline.

Reservations & Revenue Coordination

- Coordinate with the Reservations/Sales team regarding bookings, room availability, group bookings, and special requests.

- Monitor occupancy and room inventory.

- Ensure proper coordination for corporate bookings, group bookings, events, and resort packages.

- Coordinate with Accounts regarding guest billing, settlements,



refunds, and outstanding payments.

Interdepartmental Coordination

- Coordinate closely with Housekeeping, F&B;, Engineering, Security, Accounts, Sales, and Management.

- Ensure timely resolution of room-related and guest-related issues.

- Conduct shift handovers and ensure all pending issues are properly communicated.

Daily Operational Responsibilities

- Review arrivals, departures, room status, VIP movements, and special requests.

- Conduct front office team briefings.

- Monitor check-in/check-out operations.

- Review guest complaints and pending service requests.

- Verify daily reports and billing transactions.

- Ensure proper shift handover and documentation.

- Monitor overall guest experience and front office service standards.

Required Skills & Competencies

- Strong communication and interpersonal skills.

- Excellent guest-handling and complaint-resolution skills.

- Strong leadership and team-management abilities.

- Good knowledge of hotel front office procedures.

- Good organizational and multitasking skills.

- Ability to work under pressure during peak occupancy.

- Professional grooming and positive attitude.

- Strong coordination and problem-solving skills.

- Valuable knowledge of MS Office and hotel PMS systems.

- Knowledge of hotel billing, reservations, and room inventory management.

Qualification

- Bachelor's Degree / Diploma in Hotel Management, Hospitality Management, or a related field.

- 45 years of relevant experience in Front Office Operations, preferably in a reputed Hotel, Resort, or Hospitality property.

Preferred Candidate Profile

- Experience in 4-star / 5-star hotel or resort operations will be preferred.

- Candidates with experience handling a front office team will be preferred.

- Experience with hotel PMS software such as Opera or equivalent PMS is desirable.

- Should be willing to work in rotational shifts, weekends, and holidays as required by hotel operations.Role & responsibilities

Preferred candidate profile

Minimum 5 Years Experience

📌 Front Office Manager (Hyderabad)
🏢 Suchirindia Hotel and Resorts
📍 Hyderabad