Front Office Manager

Job Type: Full-time

Department: Front Office / Guest Services

Reports To: Executive Director

Job Summary

We are looking for a skilled and customer-focused Front Office Manager to oversee the day-to-day operations of our front desk and guest services team. The ideal candidate will have strong leadership, communication, and organizational skills, with a passion for delivering excellent guest experiences.

The Front Office Manager will be responsible for managing front desk operations, supervising staff, handling guest concerns, coordinating with other departments, and ensuring smooth and efficient daily operations.

Key Responsibilities

- Manage and supervise daily front office operations.
- Lead, train, and motivate front desk and guest service staff.
- Ensure efficient check-in and check-out procedures.
- Handle guest inquiries, requests, feedback, and complaints professionally.
- Maintain high standards of customer service and guest satisfaction.
- Monitor room availability, reservations, cancellations, and guest requests.
- Coordinate closely with Housekeeping, Maintenance, Food & Beverage, and other departments.
- Prepare and review daily reports, occupancy reports, and front office records.
- Handle cash, billing, payments, and other front desk financial procedures as required.
- Ensure accurate guest records and proper documentation.
- Monitor staff schedules, attendance, and performance.
- Ensure compliance with company policies, safety procedures, and service standards.
- Resolve operational issues promptly and escalate major concerns to management.
- Assist with VIP guest arrangements and special requests.




- Support the General Manager in achieving operational and guest-service objectives.
- Maintain a professional, welcoming, and organized front office environment.

Requirements
- Bachelor's degree or diploma in Hotel Management, Hospitality, Business Administration, or a related field.
- 2–5 years of experience in front office or hotel operations, preferably with supervisory or managerial experience.
- Strong communication and interpersonal skills.
- Excellent customer-service and problem-solving abilities.
- Good leadership and team-management skills.
- Ability to work effectively under pressure and handle multiple responsibilities.
- Proficiency in MS Office and hotel/property management systems.
- Skilled appearance and positive attitude.
- Willingness to work flexible shifts, including weekends and holidays when required.

Preferred Skills
- Front Office Operations
- Guest Relations
- Team Leadership
- Hotel/Property Management Systems (PMS)
- Reservation Management
- Conflict Resolution
- Cash & Billing Management
- Staff Training
- Communication Skills
- Customer Service

What We Offer
- Competitive salary
- Career growth opportunities
- Training and professional development
- Supportive work setting
- Employee benefits as per company policy

How to Apply: Interested candidates can apply through Indeed with their updated resume. Candidates with relevant experience in front office or hospitality operations are encouraged to apply.

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits

- Cell phone reimbursement
- Flexible schedule
- Food provided

Work Location: In person

📌 Front Office Manager (Madurai)
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