Location

Balewadi High Street, Pune

Department

Front Office / Guest Experience

Reports to

Front Office Manager / Hotel Manager

We're looking for a warm, confident and people-first

Front Office Executive who can make guests feel at home from the moment they arrive.

What you'll do: Welcome guests, handle check-ins/check-outs and manage reservations. Handle guest requests, queries and complaints with ownership and empathy. Coordinate with housekeeping, maintenance, food & beverage and other teams to ensure a smooth stay.

Provide local recommendations and help guests make the most of Pune. Handle calls, WhatsApp enquiries, payments and basic front-office documentation. Proactively spot what a guest needs and solve problems rather than simply pass them on.

Maintain a welcoming, lively and skilled front desk environment.

What we're looking for:



Excellent communication and interpersonal skills. Comfortable speaking

English, Hindi and preferably Marathi . Hospitality experience is preferred, but the right attitude matters more than a fancy CV. Comfortable working shifts, weekends and holidays. Someone who is warm, observant, solution-oriented and genuinely enjoys meeting people.

The Volantiss bit You don't need to behave like a textbook hotel receptionist. We want someone who can talk to a guest like a human, not a protocol. If something goes wrong,

own it. Fix it. Learn from it. If a guest needs help, don't ask whose job it is.

Just help. Be yourself. We've got the rest.

📌 Front Office Executive (Pune)
🏢 Volantiss Hotels
📍 Pune