KEY RESPONSIBILITIESA.

Guest

Reception &

- Check-In

- Welcome guests warmly and professionally upon arrival.

- Complete guest registration and verification procedures.

- Handle check-in and check-out as per hotel policies.

- Verify guest identification and booking details.

- Explain hotel facilities, services, policies and timings to guests.

- Provide room keys and necessary information.

- Assist guests with luggage and room directions whenever required.

- Ensure a smooth and pleasant arrival experience.

B. Reservations &

- Booking Management

- Handle room reservation inquiries through telephone, email, walk-ins and online travel agencies.

- Verify booking details, room categories, rates, meal plans and payment conditions.

- Coordinate with the Reservations Team regarding new bookings, amendments and cancellations.

- Ensure accurate updating of reservations in the hotel property management system.

- Check room availability before confirming walk-in or direct bookings.

- Coordinate with OTA partners regarding booking discrepancies and guest requirements.

- Maintain proper records of reservations, cancellations, modifications and no-shows.

- Ensure all booking-related information is communicated correctly to the concerned departments.

C.

Guest

Relations &

- Customer Service

- Attend to guest inquiries, requests and concerns promptly.

- Provide information regarding hotel facilities, nearby attractions, transportation and local services.

- Handle guest complaints professionally and coordinate with the concerned departments for resolution.

- Follow up on guest requests to ensure satisfactory service.

- Assist with room changes, special requests, celebrations and VIP arrangements.

- Maintain a courteous, helpful and professional attitude at all times.

- Collect guest feedback and communicate significant concerns to the Front Office Manager.

D. Check-Out &

- Billing

- Prepare and verify guest bills before check-out.

- Handle cash, UPI,



card payments and other approved payment methods as per hotel policy.

- Verify room charges, restaurant bills, extra-person charges and other applicable expenses.

- Ensure accurate posting of room and service charges.

- Provide invoices and receipts to guests.

- Handle billing discrepancies and coordinate with Accounts when required.

- Ensure proper settlement of guest accounts before departure.

- Maintain accurate cash and payment records.

E. Room Status &

- Department Coordination

- Coordinate with Housekeeping regarding room availability and readiness.

- Ensure room status is updated accurately in the hotel system.

- Follow up on vacant dirty, vacant clean, occupied and out-of-order rooms.

- Inform Housekeeping about expected arrivals, early arrivals and priority rooms.

- Coordinate with Maintenance regarding room defects and guest complaints.

- Communicate guest requests to F&B;, Security, Transport and other departments.

- Ensure smooth coordination between Front Office and other hotel departments.

F. Telephone &

- Communication

- Handle incoming and outgoing telephone calls professionally.

- Respond to guest inquiries through telephone, email and approved communication channels.

- Transfer calls to the appropriate department or staff member.

- Record and communicate important messages accurately.

- Maintain professional telephone etiquette.

- Ensure guest information is handled confidentially.

G.

Guest

Safety &

- Security

- Follow hotel procedures for guest identification and registration.

- Maintain confidentiality of guest information.





- Ensure room keys and access cards are handled according to hotel policy.

- Report suspicious activities or security concerns to the Security Department.

- Follow emergency procedures and assist guests during emergencies.

- Maintain proper records of incidents and guest-related concerns.

- Follow the hotel's Lost &
- Found procedures.

H. Cash Handling &

- Financial Procedures

- Handle front office cash transactions responsibly.

- Maintain the assigned cash float.

- Prepare shift-wise cash reports and handover records.

- Verify payment receipts and supporting documents.

- Report any cash discrepancies immediately to the Front Office Manager.

- Follow hotel procedures for refunds, discounts and complimentary services.

- Ensure all financial transactions are properly recorded.

I.

Shift

Handover &

- Daily Reports

- Attend daily briefings and departmental meetings.

- Complete proper shift handovers to the incoming Front Office Executive.

- Communicate pending guest requests, complaints, payments and operational issues.

- Maintain accurate records of arrivals, departures, room changes and special requests.

- Prepare or update the following reports as assigned:

- Daily Arrival Report

- Departure Report

- Room Status Report

- Cash Handover Report

- Guest Complaint Report

- No-Show Report

- VIP Guest Report

- Pending Payment Report

- Shift Handover Report

J.

Hotel

Facilities &

- Guest Information

- Be familiar with all hotel facilities and services.

- Inform guests about restaurant timings, swimming pool timings, check-in and check-out policies, and other hotel facilities.

- Provide accurate information about nearby beaches, restaurants, transportation and tourist attractions.

- Assist guests in arranging transportation and other services through approved hotel procedures.

- Promote hotel services and upgrades when appropriate and authorized.

Pay: ₹12,866.96 - ₹18,166.07 per month

Work Location: In person

📌 Front Office Executive (Receptionist) (Vagator)
🏢 Okean De Goa
📍 Vagator