- Manage daily operations of the front desk/reception.

- Supervise, train, and motivate front office staff.

- Prepare staff work schedules, shifts, and duty assignments.

- Handle guest check-ins and check-outs efficiently.

- Ensure accurate room reservations, bookings, and guest records.

- Resolve guest complaints and service issues professionally.

- Coordinate with Housekeeping regarding room status, cleaning, and availability.

- Coordinate with Food & Beverage, Maintenance, Security, and Accounts departments.

- Monitor room availability, occupancy, arrivals, departures, and VIP guests.

- Handle cashiering, billing, payments, refunds, and daily financial reports.

- Ensure proper handling of guest requests, messages, luggage, and special arrangements.





- Maintain high standards of guest service and hotel procedures.

- Monitor front office KPIs such as occupancy, ADR, guest satisfaction, and upselling.

- Ensure compliance with hotel policies, safety procedures, and local regulations.

- Prepare and review daily shift reports and operational reports.

- Assist the General Manager/Operations Manager with administrative and operational tasks.

- Handle emergency situations and ensure guest safety.

- Identify opportunities to improve guest satisfaction and revenue.

Pay: ₹14,000.00 - ₹18,000.00 per month

Perks

- Flexible schedule

- Food provided

Work Location: In person

📌 Front Office Executive (Mussoorie)
🏢 Novello globe hotel u0026 Resorts
📍 Mussoorie