Role & responsibilities

- Perform all check-in and check-out tasks
- Manage online and phone reservations
- IDS software knowledge is a must
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests needs
- Confirm group reservations and arrange personalized services for VIP customers
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments.
- Knowledge of filling the Cform online
- Cash handling and follow the protocols of the company

Perks and Advantages Food & Accommodation will be provided by the hotel

📌 Front Office Executive (Pune)
🏢 Jetways Travels
📍 Pune