Welcome and greet guests in a warm and skilled manner.

Handle guest check-in and check-out procedures efficiently.

Manage room allocations, reservations, and guest requests.

Provide accurate information about hotel facilities, services, and local attractions.

Handle guest queries, complaints, and requests professionally and ensure timely resolution.

Coordinate with Housekeeping, F&B;, Engineering, and other departments for smooth guest service.

Maintain accurate guest records and complete all required documentation.

Handle cash, card payments, and other billing transactions as per hotel procedures.

Answer telephone calls and respond to guest messages and emails.

Ensure proper handover of information between shifts.

Follow hotel standards, SOPs, and safety procedures.

Maintain a professional appearance and positive attitude at all times.

Benefits

- Food provided
- Health insurance
- Leave encashment
- Provident Fund

Work Location: In person

📌 Front Office Associate (Mumbai)
🏢 Aralia Hotels
📍 Mumbai