About the Role

We are looking for a Front Office Associate to be part of the guest-facing team at Bloom. This role is suited to someone who enjoys interacting with people, can manage multiple requests during a shift, and takes pride in creating a smooth hotel experience for guests.

You will be involved in the guest journey from arrival to departure while also supporting the day-to-day functioning of the Front Office.

What You’ll DoGuest Experience

- Be one of the first points of contact for guests arriving at the hotel.
- Assist guests with check-in, check-out, and other reception requirements.
- Understand guest requests and coordinate with the relevant team for timely assistance.
- Respond to questions and concerns in a courteous and professional manner.
- Pay attention to guest preferences, feedback, and special requirements.
- Follow up on open requests to ensure they are not missed during the shift.

Front Desk & Hotel Operations
- Manage routine activities at the reception desk throughout the assigned shift.
- Assist with reservations, room allocation, arrivals, departures, and billing.
- Verify booking and guest information and keep records updated.
- Process guest payments and ensure related entries are accurate.
- Keep track of pending tasks and communicate them during shift handovers.
- Follow the hotel's operating procedures while handling day-to-day Front Office activities.

PMS & System Usage
- Work on the hotel's PMS or Front Office software for reservations and guest-related activities.
- Update guest profiles, room information, booking details, and other required records.
- Use the system for billing, room status, and other operational requirements.




- Report discrepancies or technical issues to the appropriate team.
- Maintain accuracy while entering and updating information.

Coordination With Other Departments
- Stay in regular communication with Housekeeping regarding room readiness and room status.
- Pass guest requests and special requirements to the appropriate departments.
- Coordinate with internal teams when a guest requirement involves multiple departments.
- Ensure relevant information is communicated clearly during shift changes.

Handling Guest Concerns
- Listen to guest concerns and try to resolve routine matters at the Front Office level.
- Seek support from the Team Lead or Manager when an issue requires escalation.
- Maintain a calm and professional approach during difficult conversations.
- Keep track of unresolved concerns and follow up as required.

What We’re Looking For
- Someone with good communication and interpersonal skills.
- A guest-focused attitude with a professional approach.
- Basic understanding of hotel Front Office operations.
- Comfortable using computers and learning hotel PMS/software.
- Valuable attention to detail, particularly when handling bookings, payments, and guest information.
- Ability to coordinate effectively with different teams.
- Comfortable working in a busy hotel environment.
- Flexibility to work rotational shifts, weekends, and holidays.

Freshers are welcome to apply. Candidates with prior experience in Front Office, Guest Relations, Reception, or a similar hospitality role will have an added advantage.

Pay: ₹19,000.00 per month

Benefits

- Food provided
- Health insurance
- Provident Fund

Work Location: In person

📌 Front Office Associate (Bengaluru)
🏢 bloom Hotel Group
📍 Bengaluru