- Welcoming Guests with a smile and give a fond farewell to Guest while at checkout.
- Register Guests based on the assigned rooms plan.
- Accommodates special requests whenever possible.
- Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any clients.
- Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
- Knows room locations, types of rooms available, and room rates.
- Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
- Responsible for room keys.
- Knows how to use front office equipment, printers, scanners.
- Collect ID card copies from clients.
- Reports any unusual occurrences or requests to Front Office Manager.
- Knows all safety and emergency procedures and accident prevention policies.
- Maintains the cleanliness and neatness of the front desk area.
- Ensure an adequate stock of front office supplies is available for the day’s/ shift operation.
Replenish and make store request is required.
- Credit issues have to be reported to the Front Office Manager.
- Maintain log book for unusual events or incidents., Guest Complaints, Guest pending requests, any other relevant information, situations which requires follow-up, arrival and departure, late check in and check-outs if any and pending payment.
- Handling Guests complaints and concerns in an efficient and timely manner.
- Coordinating and multi-tasking job duties in a busy setting.
- Providing excellent customer service as per Sitaram standards.
- Co-ordinate with housekeeping for clearing of rooms.
- Collect the Guest's feedback during the Guest's departure along with his likes and dislikes.
- Perform basic cashier activities as and when required.