We are looking for a Front Office Assistant to support the smooth and efficient operation of the Front Office Department. The candidate will be responsible for assisting guests, handling front desk activities, and maintaining high standards of guest service.

Key Responsibilities

- Welcome and greet guests in a warm and professional manner.
- Assist with check-in and check-out procedures.
- Handle guest enquiries, requests, and complaints professionally.
- Manage room reservations, cancellations, and guest information.
- Answer and direct telephone calls and respond to guest messages.
- Coordinate with Housekeeping, F&B;, and other departments to meet guest requirements.
- Maintain accurate guest records and front office documentation.
- Handle cash, billing, and payment-related activities as assigned.
- Provide information about hotel facilities, services, and local attractions.
- Monitor room status and coordinate with the concerned departments for room readiness.
- Maintain cleanliness, organization,



and professional appearance of the Front Office area.
- Follow hotel policies, procedures, and guest service standards.
- Perform other duties assigned by the Front Office Manager or HOD.

Qualifications & Skills
- Minimum qualification: Plus Two / Diploma / Degree in Hotel Management or related field.
- Previous experience in a hotel Front Office is an advantage.
- Good communication and interpersonal skills.
- Basic computer knowledge; knowledge of hotel software/PMS is an advantage.
- Good customer service and problem-solving skills.
- Well-groomed, polite, and skilled personality.
- Ability to work in shifts, including weekends and holidays.
- Ability to work effectively as part of a team.

Contact No: (phone hidden), (phone hidden) Pay: From ₹15,000.00 per month

Benefits

- Food provided
- Internet reimbursement
- Leave encashment
- Paid time off

Work Location: In person

📌 FRONT OFFICE ASSISTANT (Palarivattom)
🏢 RENAI COCHIN
📍 Palarivattom