Role & responsibilities

- Manage the front desk and ensure a smooth and organized reception experience.

- Attend incoming phone calls, WhatsApp messages, emails, and walk-in enquiries.

- Provide basic information about foreign education services, coaching programs, courses, batches, and schedules.

- Understand student/parent requirements and direct them to the appropriate education counsellor or department.

- Schedule and coordinate counselling appointments, meetings, demo sessions, and coaching classes.

- Maintain accurate records of walk-in enquiries, phone enquiries, appointments, and student details.

- Follow up with enquiries and appointments as instructed by the counselling or management team.

- Coordinate with counsellors, trainers, admissions staff, and other departments for student-related requirements.

- Inform students about counselling sessions, coaching batches, seminars, workshops, events, and schedule changes.

- Handle basic student and parent queries and escalate when needed

- Maintain daily attendance and other required student/front-office records.

- Assist with data entry, filing, scanning, printing, photocopying,



and other administrative activities.

- Maintain proper records of documents received from students and coordinate their submission to the concerned team.

- Ensure the reception, waiting area, counselling rooms, and common areas are neat and presentable.

- Maintain confidentiality of student, parent, and company information.

- Assist in coordinating seminars, student events, orientation sessions, and promotional activities.

- Support the management team with day-to-day administrative and coordination tasks.

- Ensure all front-desk activities are completed accurately and on time.

Preferred candidate profile

- Customer-service oriented and approachable.

- Patient and comfortable interacting with people.

- Well-groomed and professional.

- Punctual and responsible.

- Able to work under pressure during peak admission periods.

- Solid follow-up and coordination skills.

- Willingness to learn about overseas education, coaching programs, and company services.

📌 Front Desk Operator (Surat)
🏢 Purple Patch Education
📍 Surat