: Front Desk Manager

Company: Staywood Hospitality (ISO Certified Service Apartments) & Seeta Travels

Location: Mumbai

Type: Full time

Job Summary

As the Front Desk Manager, you will lead the front office and guest relations team, serving as the senior custodian of guest satisfaction and operational excellence at Staywood. This role transitions from daily execution to strategic oversight, requiring you to manage end-to-end front desk operations, mentor and train staff, resolve complex guest escalations, and optimize revenue and billing workflows. You will collaborate closely with housekeeping, maintenance, and upper management to maintain world-class service standards across all properties.

Key Responsibilities

- Team Leadership & Operations: Supervise, train, and schedule front desk and guest relations staff to ensure seamless 24/7 coverage and consistent service delivery.
- Guest Relations & Escalations: Act as the final escalation point for complex guest queries, complaints, and special requests, ensuring prompt and satisfactory resolutions.
- Financial & Administrative Oversight: Oversee daily audits, billing accuracy, invoicing, accounts reconciliation, and cash/digital payment reports.
- Quality & Cross-Departmental Coordination: Partner with housekeeping and maintenance teams to guarantee impeccable room readiness, hygiene, and asset upkeep.




- Inventory & Reservation Management: Monitor occupancy trends, manage corporate tie-ups, oversee OTA and direct bookings, and optimize room inventory.
- Policy Compliance & Reporting: Ensure adherence to ISO standards, safety protocols, and statutory guest registration norms (e.g., C-Form/police reporting where applicable), submitting regular operational reports to management.

Required Skills & Qualifications

- Education: Bachelor’s Degree or Diploma in Hospitality/Hotel Management is strongly preferred.
- Experience: 3–5 years of progressive experience in hotel, service apartment, or guest house front office operations, with at least 1–2 years in a supervisory or leadership role.
- Skills: Exceptional leadership, interpersonal, and cross-cultural communication skills with a relentless customer-first mindset.
- Technical: Advanced proficiency in Hotel Management Software/PMS, channel managers, and MS Office (Excel/Word).
- Attributes: Strong crisis management abilities, multitasking capability, sharp attention to detail, and a polished, professional demeanor.

Benefits:

- Cell phone reimbursement.

Education:
- Bachelor's (Required)

Experience:
- Front desk: 3 years (Required)

Language:
- English (Required)

Location:
- Mumbai, Maharashtra (Required)

Work Location: In person

📌 Front Desk Manager (Mumbai)
🏢 SEETA TRAVELS
📍 Mumbai