Job Purpose The Floor Manager is responsible for managing the day-to-day operations of the assigned floor, ensuring excellent customer service, achieving sales targets, maintaining team discipline, and supporting the Store Manager in smooth showroom operations.
Key Responsibilities
1. Sales & Target Achievement
2. Team Management
3. Customer Service
4. Store & Floor Operations
5. Reporting & Administration
6. Compliance & SOP
Experience
- Minimum 4 years of relevant retail /jewellery experience preferred.
- Prior experience in a supervisory/team-leadership role will be an advantage.
Key Performance Areas
- Sales target achievement
- Customer conversion
- Individual & team productivity
- Customer satisfaction
- Repeat customer/follow-up performance
- Team discipline and attendance
- SOP and compliance adherence
- Floor presentation and operational efficiency