At Flix, we offer a agile work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable. As Fleet Coordinator - Last Mile, you will own day-to-day last-mile ground operations and real-time traffic control across our hubs and pickup/drop points in Delhi NCR - making sure passengers move smoothly between buses and cabs, cab operators deliver to standard, and your ground team runs like clockwork.

Job Summary

Lead and manage day-to-day last-mile ground operations and real-time traffic control across designated hubs and pickup/drop points in Delhi NCR. Ensure smooth, timely dispatch and coordination of last-mile cabs against bus arrival and departure schedules. Act as the on-ground escalation point, resolving operational disruptions (delays, no-shows, route changes, demand surges) quickly and calmly.

Work closely with last-mile cab operators and drivers to drive app adoption, improve punctuality metrics, and elevate customer experience. Coach and support drivers on FlixBus standards, app usage, and service expectations. Manage the roster, shift planning, and day-to-day working of ground operations associates and last-mile associates.

Allocate manpower against demand patterns and peak windows; track attendance, performance, and productivity of the ground team. Own last-mile cab operator governance - share performance reports regularly, run periodic review meetings, and manage the day-to-day partner relationship. Track operator SLAs and KPIs, flag underperformance, and drive corrective action plans.

Be the owner of last-mile passenger experience,



ensuring a smooth transition from buses to cabs and cabs to buses. Monitor passenger feedback and complaints related to the last mile, close the loop, and drive continuous improvement.

Responsibilities

- Lead and manage day-to-day last-mile ground operations and real-time traffic control across designated hubs and pickup/drop points in Delhi NCR.
- Ensure smooth, timely dispatch and coordination of last-mile cabs against bus arrival and departure schedules.
- Act as the on-ground escalation point, resolving operational disruptions (delays, no-shows, route changes, demand surges) quickly and calmly.
- Work closely with last-mile cab operators and drivers to drive app adoption, improve punctuality metrics, and elevate customer experience.
- Coach and support drivers on FlixBus standards, app usage, and service expectations.
- Manage the roster, shift planning, and day-to-day working of ground operations associates and last-mile associates.
- Allocate manpower against demand patterns and peak windows; track attendance, performance, and productivity of the ground team.
- Own last-mile cab operator governance - share performance reports regularly, run periodic review meetings, and manage the day-to-day partner relationship.
- Track operator SLAs and KPIs,



flag underperformance, and drive corrective action plans.
- Be the owner of last-mile passenger experience, ensuring a smooth transition from buses to cabs and cabs to buses.
- Monitor passenger feedback and complaints related to the last mile, close the loop, and drive continuous improvement.

Requirements

- 3-6 years of experience in ground operations, last-mile logistics, fleet coordination, transport operations, or a similar field (mobility, ride-hailing, e-commerce delivery, or aggregator platforms preferred).
- Proven experience managing frontline teams and third-party vendors or operators.
- Strong grasp of punctuality/SLA-driven operations and comfort working with real-time, on-ground decision-making.
- Data-literate - comfortable working with dashboards, spreadsheets, and reporting; able to turn numbers into action.
- Excellent stakeholder management and communication skills; able to hold operators accountable while maintaining strong relationships.
- Customer-first mindset with a bias for quick problem resolution.
- Working knowledge of Delhi NCR geography, traffic patterns, and transport hubs is a strong advantage.
- Willingness to work in shifts, be on-ground, and be reachable during operational hours.

Qualifications

- Bachelors degree preferred; proficiency in English and Hindi.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Fleet Coordinator - Last Mile (New Delhi)
🏢 FlixBus
📍 New Delhi