Role Description

Finacle L2 Support Engineer

Experience: 6 to 8 Years

Location: Vashi, Navi Mumbai

Key Responsibilities

- Provide Level 2 (L2) support to the Bank's IT team and end users for the Finacle 10.x application.
- Analyze, troubleshoot, and resolve custom as well as product-related issues with robust debugging expertise.
- Deliver backend and frontend support across CRM, Accounts (SB, CA, CC, OD, LA), Loans, and Advances modules.
- Identify and classify issues as data-related, product-related, or customization-related, and ensure timely resolution.
- Ensure all incidents and service requests are addressed and closed within defined SLA timelines.
- Analyze recurring issues, identify root causes, and implement permanent resolutions within Finacle modules.
- Publish and communicate daily ticket status reports to stakeholders.
- Handle minor customization enhancements and fixes within the Finacle environment.
- Demonstrate strong understanding of Finacle services, architecture, and application environment.
- Generate reports and extract data using SQL based on business and operational requirements.
- Perform EOD/BOD support activities, including log analysis, error troubleshooting, and issue resolution.




- Share daily EOD/BOD status and checklist updates with relevant stakeholders.
- Provide support for EOD/BOD batch processing and financial year-end activities.
- Manage and support customized modules and enhancements within the Finacle ecosystem.
- Resolve issues related to NEFT, RTGS, and other payment processing channels.
- Provide backend support for operational and business queries.
- Analyze and monitor delivery channel logs, including ATM and FI integrations, ensuring uninterrupted operations.
- Work in rotational shifts and provide support during critical business operations.
- Support Trade Finance processes and related application issues.

Required Skills

- Finacle 10.x Application Support
- Finacle L2 Production Support
- SQL and Database Querying
- Incident and Problem Management
- EOD/BOD Operations Support
- NEFT/RTGS Payments Support
- Debugging and Root Cause Analysis
- Finacle Customization Support
- Banking and Core Banking Operations
- Trade Finance Domain Knowledge
- SLA Management and Stakeholder Communication
- Delivery Channel Support (ATM/FI Integrations)

Skills Finacle, Trade Finance, CRM

📌 Finacle Lead II - Production Support (Mumbai)
🏢 UST
📍 Mumbai