- Attend and resolve customer complaints at customer sites in a timely and qualified manner.
- Diagnose issues and carry out service, repair, or replacement of solenoid valves at customer locations, as required.
- Prepare and submit detailed service reports, site visit reports, and Minutes of Meeting (MOM) after each visit.
- Provide technical support to customers/end users through telephonic discussions, video calls, and email communication, with the objective of resolving issues remotely before visiting the site whenever feasible.
- Maintain accurate records of site visits, service activities, observations, and corrective actions taken.
- Coordinate with internal teams (Service, Quality, and Sales) for replacement, servicing, and maintenance of valves at the factory, and maintain records for audit purposes.
Key Skills Required
- Solenoid Valve Troubleshooting
- Mechanical and Electrical Repair
- Technical Drawing Interpretation
- Service Tools and Instruments
- Pneumatic and Electrical Systems
- Site Visit Experience
Additional Requirements
- Basic knowledge of solenoid valve construction, operation, and troubleshooting
- Hands-on experience in mechanical and electrical repair activities
- Ability to read and interpret technical drawings, datasheets, and wiring diagrams
- Familiarity with service tools, measuring instruments, and testing equipment used for valve servicing and diagnostics
- Basic understanding of pneumatic and electrical systems
- Must require site visit experience
📌 Field Service Engineer (Vadodara)
🏢 ROTEX
📍 Vadodara
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