Job Responsibilities:

- Manage and resolve customer &
- Vendor queries.

- Identify and escalate issues to supervisors

- Build sustainable relationships of trust through open and interactive communication.

- Convince, convert and onboard the leads by providing necessary information about our services.

- Take vendors through the process, convince them by sharing deals and offers and convey the value of making an attachment with us.

- Answer a large number of incoming calls and respond to customers &

- Vendors

- Provide service-related information to customers &

- Vendors

- Document all call information according to standard operating procedure.

- Follow up customer &

- Vendor calls where necessary

- Handling complaints Vendor support helpline
- To acknowledge and resolve customer & vendor issues

- Analyzing the process & giving the outcome for streamlining the process if required.

Required Qualifications and Skills

- Any degree





- 1-5 years of work experience in a relevant field.

- Knowledge of customer service practices and principles

- Excellent typing skills

- Superior listening, verbal, and written communication skills (Tamil and English)

- Ability to handle the stressful situation appropriately

- Lead Conversion &
- Convincing skills

Job Types: Full time, Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits

- Flexible schedule

- Paid time off

- Provident Fund

Ability to commute/relocate

- Saibaba Colony, Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)

Education

- Bachelor's (Required)

Experience

- 1years: 1 year (Required)

Language

- Tamil (Required)

- English (Required)

Shift availability

- Day Shift (Required)

- Night Shift (Required)

Work Location: In person

📌 Executive - Vendor Support (Saibaba Colony)
🏢 Eagle Fleet Services Private Limited (Red Taxi)
📍 Saibaba Colony