Position Title: Executive/Sr. Executive

Job Category: Associate

Department: Operations

Process: Outbound/Inbound - EHL

Qualification: 10+2 and above in any stream

Languages Known: English is must

Gender: Male/Female

Experience: Fresher/Experience (0-5yrs)

Gender: Male/Female

Reporting to: Team Lead

No. of Reportees: NA

Responsibilities & Accountabilities of Executive:

 Provide timely and courteous response while answering telephone queries

 Interact in a pleasant manner during the calls and provide all the necessary information to the fullest satisfaction of the customer

 Make independent decisions within pre-determined spheres of activity/ control and escalate any open customer issues to Assistant Team Leaders without delay to facilitate meeting of production targets.

 Actively participate in Team Manager’s/Leaders meetings with constructive feedback and suggestions

 Ensure protected handling of Systems and equipment provided.

 Respond accurately, promptly and effectively to call centre calls and quickly resolve difficulties with angry and frustrated customers in a polite manner.

 Exercise tact, patience and professionalism at all times in responding to customers, regardless of issue or customers demeanour.

 Ensure building up of a good image for the Company by responding positively to every call received.

Responsibilities & Accountabilities of Senior

Executive

 Provide timely and courteous response while answering telephone queries

 Interact in a pleasant manner during the calls and provide all the necessary information to the fullest satisfaction of the customer





 Make independent decisions within pre-determined spheres of activity/ control and escalate any open customer issues to Assistant Team Leaders without delay to facilitate meeting of production targets.

 Actively participate in Team Manager’s/Leaders meetings with constructive feedback and suggestions

 Ensure safe handling of Systems and equipment provided.

Respond accurately, promptly and effectively to call center calls and quickly resolve difficulties with angry and frustrated customers in a polite manner.

 Exercise tact, patience and professionalism at all times in responding to customers, regardless of issue or customers demeanor.

 Contribute to the team’s efficiency and effectiveness

 Ensure building up of a good image for the Company by responding positively to every call received.

 In addition to the above Senior Executive – Operations will coach New Joiners in the team as per the instructions of Team Lead.

Responsibilities & Accountabilities of Specialist:

 Provide timely and courteous response while answering telephone queries

 Interact in a pleasant manner during the calls and provide all the necessary information to the fullest satisfaction of the customer





 Make independent decisions within pre-determined spheres of activity/ control and escalate any open customer issues to Assistant Team Leaders without delay to facilitate meeting of production targets.

 Ensure safe handling of Systems and equipment provided.

 Respond accurately, promptly and effectively to call center calls and quickly resolve difficulties with angry and frustrated customers in a polite manner.

 Exercise tact, patience and professionalism at all times in responding to customers,

regardless of issue or customers demeanour.

 Contribute to the team’s efficiency and effectiveness

Ensure building up of a good image for the Company by responding positively to every call received.

 Support ATL with CAPA trackers to maintain Quality scores over the set target

 Provide floor support in the ATL’s absence

 Provide feedback and coaching to the Executive & Senior Executive based on ATL/TL’s instructions.

Skills & Competencies:

 Excellent spoken and written communication skills in English  Selling,

negotiation & closing skills over the phone will be critical  Excellent telephone etiquettes.

 Co-ordination (With Internal & external touch points in order to accomplish tasks given)

 Focused on achieving individual and team targets. Ability to handle pressure and forecast business projections

 Relationship Skills

 Influence (should be able to put across points convincingly, should be able to negotiate effectively and be able to gain commitment)

 Effective team player

Pay: ₹300,000.00 - ₹500,000.00 per year

Work Location: In person

📌 Executive/Sr. Executive (Bengaluru)
🏢 SaveBySwitching Global Solutions (P
📍 Bengaluru