Job summary The Executive - Retail Sales will be responsible for acquiring and managing retail & SME customers for BVC Logistics. The role includes field sales, customer relationship management, and driving adoption of the company wallet system for smooth customer transactions.
Role & responsibilities
- Identify, acquire, and develop new business opportunities within the retail and SME segments.
- Conduct regular field visits, customer meetings, and market mapping within the assigned territory.
- Promote and drive the onboarding and active usage of the BVC Wallet among retail customers.
- Assist customers with wallet registration, activation, recharge, and transaction-related queries.
- Build and maintain solid customer relationships to ensure high levels of satisfaction and repeat business.
- Coordinate with Operations and Customer Support teams to ensure timely and efficient service delivery.
- Achieve monthly sales, revenue, and customer acquisition targets.
- Track market trends, competitor activities, and customer feedback to identify growth opportunities.
- Maintain accurate records of sales activities, customer interactions, and pipeline updates.
Preferred candidate profile
- Graduate in any discipline
- 14 years of experience in retail sales, field sales, logistics, courier, banking, or fintech sales
- Good communication and customer handling skills
- Knowledge of local market preferred