About Digital Divide Data (DDD)

Digital Divide Data is a global social enterprise delivering end-to-end AI and ML operations data annotation, labeling, supervised fine-tuning and model evaluation for some of the world's most advanced AI systems, alongside a long-standing Digitization practice supporting archival access, preservation and research at scale. We operate delivery centres in the United States, India, Kenya, Cambodia and Laos. Our Dehradun centre is scaling rapidly and this role keeps the site running.

About the Role

We are looking for a hands-on Administration & Facilities professional to own day-to-day site operations at our Dehradun delivery centre. You will keep the workplace safe, clean, compliant and well-supplied, manage vendors and costs, and be the first point of contact for everything that keeps a 24x7 delivery floor running. This is an on-ground, ownership-driven role not a back-office coordination job.

Key Responsibilities

Facility & Site Operations

- Own day-to-day upkeep of the office seating, workstations, meeting rooms, pantry, washrooms and common areas
- Supervise housekeeping and security teams, set duty rosters, conduct daily floor rounds and ensure agreed service standards
- Manage electrical, HVAC, UPS, DG, plumbing, fire safety and civil maintenance through vendors and AMC partners
- Coordinate with building management and the SIIDCUL / IT Park authorities on facility matters
- Ensure uninterrupted power, water and connectivity support for a shift-based delivery operation, and act as first responder for facility escalations

Vendor, Procurement & Cost

- Identify, negotiate with and manage vendors for housekeeping, security, pantry, stationery, transport, repairs and office supplies
- Raise purchase requests, track deliveries,



verify invoices and coordinate payments with Finance
- Maintain the AMC and contract calendar, and initiate renewals well before expiry
- Track admin spend against budget and identify cost-saving opportunities without compromising service

Asset & Inventory Management

- Maintain the asset register for furniture, equipment and admin assets, with tagging and periodic physical verification
- Manage stock of consumables, stationery and pantry supplies with defined reorder levels
- Coordinate with IT on issue and recovery of assets during onboarding and exits

Safety, Security & Compliance

- Ensure access control, visitor management, CCTV coverage and gate register discipline
- Maintain fire safety equipment, emergency exits, evacuation plans and periodic mock drills
- Support statutory and licence compliance for the premises, and maintain records for audits and client site visits
- Ensure the site is client-visit ready at all times

Employee Support & Events

- Manage transport and cab arrangements where applicable, including shift-timing coordination and women's safety protocols for late shifts
- Support new joiner seating, ID cards, access cards and workstation readiness in coordination with HR and IT
- Coordinate travel, hotel and logistics for visitors and leadership visits
- Support HR in organising employee engagement events, town halls and celebrations
- Maintain admin MIS vendor tracker, asset register,



consumable stock, AMC status and monthly spend reports

Required Qualifications

- 2+ years of experience in office administration or facility management, preferably in a BPO, KPO, ITES or corporate office environment
- Hands-on experience managing housekeeping, security and vendor teams
- Working knowledge of building utilities electrical, HVAC, UPS, DG, fire safety systems
- Robust vendor negotiation skills and comfort handling invoices, petty cash and purchase documentation
- Good working knowledge of MS Excel and the ability to maintain accurate trackers and reports
- Strong ownership, urgency and problem-solving attitude — able to act without waiting to be told
- Positive spoken and written English and Hindi
- Based in Dehradun or willing to relocate — this is a fully onsite role, with availability for occasional escalations outside standard hours

Preferred Qualifications

- Experience supporting a 24x7 or multi-shift operation
- Exposure to setting up or scaling a current office or delivery centre
- Familiarity with statutory compliance for commercial premises and with client audit or site-visit preparation
- Experience managing employee transport operations

What You'll Gain

- Full ownership of site administration for a fast-growing delivery centre
- Direct working relationship with IT, HR, Finance and Operations leadership
- The chance to build admin systems and processes from the ground up in a global, mission-driven organisation

Digital Divide Data is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

📌 Executive or Senior Executive Administration & Facilities (Dehradun)
🏢 Digital Divide Data
📍 Dehradun