Key Responsibilities

- Lead, supervise, and manage the housekeeping function across Goa, ensuring consistently high standards of cleanliness, hygiene, and presentation.
- Design and implement SOPs for daily, deep, and periodic cleaningroutines in alignment with luxury service expectations.
- Build, train, and mentor a high-performing housekeeping team, including Deputy Housekeepers, Supervisors, and Associates.
- Conduct regular audits and shared spacesto ensure compliance with safety, hygiene, and aesthetic standards.
- Forecast housekeeping manpower and resource requirements; oversee duty rosters,leave planning, and shift allocations.
- Manage inventory of linen, cleaning supplies,guest amenities, and housekeeping equipment—ensure optimum stock levels and prevent pilferage.
- Handle guest requests, complaints, or feedback relatedto housekeeping with promptness and professionalism.
- Collaborate with other departments (Engineering, GR, F&B;) to ensure smooth operations and address inter-departmental housekeeping needs.
- Oversee vendor relationships for laundry, linen,deep cleaning, and pest control services—ensure quality and timely delivery.
- Drive continuous improvement throughregular training sessions,on-job coaching, and performance reviews.
- Lead pre-opening setup,



post-renovation deep cleaning, and seasonal preparation (e.g., pre-monsoon maintenance).
- Track housekeeping costs and contribute to budget planningand cost optimization while maintaining service quality.
- Ensure adherence to safety,sanitation, and government health regulations across all units.

Key Requirements:

Education: Degree in Hotel Management (preferred with specialization in Housekeeping or Accommodation Operations)

Experience

13-15 years of experience in Housekeeping operations with 3–5 years in a leadership or HOD capacity, preferably in luxury hospitality or resorts.

Technical Skills

- Strong knowledge of luxurycleaning standards, products,tools, and equipment
- Inventory management and budgeting capabilities
- Familiarity with health and safety protocolsand audit requirements

Personal Traits

- Strong leadership and team management capabilities
- Meticulous attention to detail and high standards of cleanliness
- Excellent communication and interpersonal skills
- Problem-solving mindsetwith the abilityto remain calm under pressure
- Service-oriented, versatile, and committed to delivering a luxury experience
- Professional groomingand presence

📌 Executive Housekeeper (Goa)
🏢 Lohono Stays
📍 Goa