Services: Datacenter Operations and Management (DC & DR)
Service Window: 24 X 7 (Monday to Sunday)
In-Scope Activity:
- Monitor and maintain DC environment as per standards defined.
- Restore activities of Stratus servers.
- Backup and restore activities using VERITAS utilities.
- Maintenance of VERITAS policies and configuration of backups, clients, etc.
- Maintenance of Master Servers and Media Servers.
- Processing data restoration requests.
- Media Management - Onsite and Offsite media movement.
- Maintaining inward and outward records of server hardware.
- Maintaining inventory of software licenses and media library.
- Call logging for all server hardware issues.
- Maintaining register for physical access in the Data Center.
- Preparation of Data Center status reports, including previous day's backups, setting checks, hardware failures, and network checks.
- Vendor management and call management.
- Monitor Data Center environmental settings such as temperature, power, etc.
- Maintain ITIL CMDB and ITIL process management.
- Coordinating with the Administration Department for inventory.
- Asset tagging, labeling, and inventory management.
- Access management for the Data Center and maintenance of physical activity logs.
- Monitoring all server hardware, network equipment,
and network links through the tool (ManageEngine OpManager) provided by NCDEX for CPU, memory, disk space, and critical events.
- DC-Ops team will open tickets in the ticketing tool and assign them to the appropriate group.
- Daily monitoring of servers, storage, and network equipment for hardware errors or warning indicators (amber lights).
- Follow up on Severity 1 tickets until closure.
- L1 support for Microsoft and Unix administration activities.
- Deployment of antivirus agents and antivirus signatures on all DR servers and desktops.
- Perform change management processes as per NCDEX requirements. • Monitor backup jobs and take adequate action if necessary.
- Inventory management of all DR servers located at the NCDEX DR site. • Call ticket management.
- Vendor management for hardware installations and troubleshooting.
- Coordinating with vendors for resolving hardware calls.
- Monitor replication and take necessary action in case of failure.
- Sify DC team to coordinate with NCDEX KM, Mumbai team for day-to-day activities.
- Manage and maintain offline tape movement activities.
- Coordinate between Sify DC team and NCDEX to carry out scheduled activities.
- Support for infrastructure on cloud.
Contact;
[email protected]
📌 Executive - Data Center Operations (Chennai)
🏢 3i Infotech
📍 Chennai