Executive/Assistant Manager - Travel Operations (Mumbai)

Executive/Assistant Manager - Travel Operations (Mumbai)

24 Sep
|
Thomas Cook
|
Mumbai

24 Sep

Thomas Cook

Mumbai

Role & responsibilities

- Take shared responsibility along with Sales Towards revenue enhancement & achieving targets.
- Accountable for Destination/Product wise Profitability across the Short haul Holidays Business for both brands.
- To work closely with the Quality Control and Contracting team to make attractive packages. ( applicable only for GIT team)
- To attend supplier meetings, trainings and road shows followed by a brief report
- To work towards achieving the PLB(Performance Linked Bonus) with the applicable suppliers.
- To check what is selling in the specific region (North/South/East/West) and update on regular basis
- To check the competition and their products and rates on a regular basis and share the learning.
- Work with Operations team and arrive at prompt and effective resolution of on tour issues.
- To maintain excellent relations with internal and external stakeholders.
- To go the extra mile to support the sales team for closures & closely monitor all high value files to achieve profitability.
- To ensure the ZERO liability
- Gaining a collective responsibility from Airline/Operations/Contracting teams towards Short Haul units.
- Ensure that Products/packages are in place for Group Tours/Customized/Semi Customized Tours to cater to real time Market demands.




- Make timely decisions along with inputs from the Online and offline Sales heads to keep Product portfolio relevant to Market requirements. 15. Ensure that contracting, Operations /Airlines teams are aligned to the targets of Group Tours/Customized/Semi Customized Tours .
- Drive Product Trainings across Sales through Managers/experts within teams
- Drive Innovation and quick-thinking within team so relevant process related changes are brought forth as per Stakeholder requirement.
- Oversee and ensure that reports /dashboards are published so all relevant internal stake holders & extended teams are on the same page. 19. Drive tracking of customer feedback and implement changes as required.

Purpose of the Role

- Lead team to achieve set targets for destination profitability
- Build profitable relationships with Suppliers and internal stakeholders. 3. Ensure adherence to the compliance requirements as defined by the Company
- Support the sales organization by catering to Customer requirements
- Achieve set profitability targets
- Collaborate and influence stakeholders and create buy-in in achieving overall destination profitability
- Ensure adherence to the compliance requirements as defined by the Company
- Retaining current suppliers effectively & Vendor Management
- Drive teams to achieve efficiency and effectiveness in the overall deliverables.

📌 Executive/Assistant Manager - Travel Operations (Mumbai)
🏢 Thomas Cook
📍 Mumbai

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