Essential Skills: Additional Information Provide L2 support for end-user computing issues across Windows and macOS platforms Perform installation| configuration| upgrade| and uninstallation of software applications. Diagnose and Troubleshooting complex software installation / uninstallation including corrupted packages failures across enterprise environments.
Perform
Imaging| Application Packaging| using enterprise support tools. Manage endpoint lifecycle including provisioning| imaging| deployment| and decommissioning Troubleshoot hardware and software issues| ensuring minimal downtime Support enterprise tools such as Microsoft Intune| SCCM| JAMF| and Active Directory Handle incidents and service requests via ITSM tools (ServiceNow or equivalent) Ensure compliance with security policies| patching standards| and endpoint protection Assist with VPN| O365 applications| collaboration tools| and network connectivity issues Maintain documentation| SOPs| and knowledge base articles Collaborate with cross-functional teams for escalations and problem management Identify and implement automation opportunities using scripting toolsKey responsibilities Provide L2 support for end-user computing issues across Windows and macOS platforms Perform installation| configuration| upgrade| and uninstallation of software applications. Diagnose and Troubleshooting complex software installation / uninstallation including corrupted packages failures across enterprise environments.
Perform
Imaging| Application Packaging| using enterprise support tools. Manage endpoint lifecycle including provisioning| imaging| deployment| and decommissioning Troubleshoot hardware and software issues| ensuring minimal downtime Support enterprise tools such as Microsoft Intune| SCCM| JAMF| and Active Directory Handle incidents and service requests via ITSM tools (ServiceNow or equivalent) Ensure compliance with security policies| patching standards| and endpoint protection Assist with VPN| O365 applications| collaboration tools| and network connectivity issues Maintain documentation| SOPs| and knowledge base articles Collaborate with cross-functional teams for escalations and problem management Identify and implement automation opportunities using scripting tools
Desirable Skills
Keyword
Skills: EUCS_TOOLS_SCCM
Experience Required: 2-4
📌 EUCS_TOOLS_SCCM (Chennai)
🏢 TCS_India
📍 Chennai
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