Job Title: Endpoint Operations Engineer EUC (OPSEUC)

Location: Hyderabad

Position Type: Full time (Individual Contributor)

About the Role:

We are looking for a hands-on Endpoint Operations Engineer to manage and support enterprise end-user computing environments. This role focuses on ensuring laptops, desktops, and endpoint management platforms remain secure, compliant, and highly available for users across the organization, including executive leadership.

Key Responsibilities:

- Manage end-to-end device lifecycle activities (IMACD) for Windows and macOS devices
- Operate and support endpoint management platforms such as Intune, MECM, and Jamf Pro
- Handle device enrollment, configuration profiles, application deployments, and compliance policies
- Perform OS patching, compliance monitoring, and remediation activities
- Provide white-glove/VIP support for executives and business-critical users
- Troubleshoot hardware, software, peripheral, and endpoint management issues




- Support ITSM processes including incidents, requests, problem management, and change management
- Maintain operational documentation, runbooks, and knowledge base articles
- Identify opportunities for automation, standardization, and self-service improvements

Required Skills

- Strong experience supporting enterprise Windows and macOS environments
- Hands-on expertise with Intune, MECM, and/or Jamf Pro
- Good understanding of endpoint lifecycle management and deskside support
- Experience with OS patching, compliance, and troubleshooting
- Familiarity with ITSM processes and tools
- Excellent communication and customer support skills

Nice to Have

- Certifications in Microsoft Endpoint, Jamf, Windows, macOS, or ITIL
- Experience supporting global/distributed environments
- Exposure to endpoint security, identity, or Zero Trust concepts

📌 EUC Operation Engineer (Hyderabad)
🏢 ConglomerateIT Services
📍 Hyderabad