- Investigate and drive support resolution with internal stake holders and other Controls Engineering teams. Serve as point of escalation for support issues from Controls Engineering
- Work closely with the engineering team to drive resolution of client issues.
- Look for opportunities to automate existing process and use AI tooling.
- Manage incidents and Postmortems. Ensure SLOs are met and clients are kept informed and happy.
- Create documentation /runbooks and code snippets to share with clients and internal engineering teams
Key criteria: •Must be comfortable coding and debugging in Java or Python. Experience of Kubernetes and front end development tools such as REACT an advantage.
•Must have experience in a support role and role will require shifts including bank holidays. Experience managing incidents.
- Must be presentable to clients and a transparent, empathetic communicator able to talk to clients and stakeholders with confidence. •Must be willing to execute on support issues while also building out the function and automating resolution of repeat issues.