Description

Job Posting: Microsoft Teams Telephony Engineer (Direct Routing & AudioCodes SBC)

Position: Microsoft Teams Telephony Engineer

Experience: 4-8 Years

About the Role

We are looking for an experienced Microsoft Teams Telephony Engineer to join our Unified Communications team. The ideal candidate will possess solid hands-on experience in Microsoft Teams Phone System, Direct Routing, AudioCodes SBC, and Microsoft Teams Rooms (MTR). This role involves designing, implementing, supporting, and optimizing enterprise voice and collaboration solutions while ensuring high service availability and an excellent end-user experience.

Key Responsibilities

- Manage and support Microsoft Teams Phone System and Enterprise Voice environments.
- Configure, administer, and troubleshoot Direct Routing solutions using AudioCodes SBCs.
- Implement and maintain voice routing policies, dial plans, PSTN usages, call queues, and auto attendants.
- Support PSTN connectivity, SIP trunk integrations, emergency calling, and number management.
- Troubleshoot complex voice and collaboration issues, including SIP signaling and media-related problems.
- Analyze call flows and voice quality using Teams Admin Center, CQD, SIP logs, and packet captures.
- Deploy, manage, and support Microsoft Teams Rooms (MTR) devices and meeting room technologies.
- Perform SBC upgrades, certificate renewals, patch management, and health monitoring.
- Collaborate with telecom carriers, vendors, and Microsoft support for escalated issues.
- Participate in incident, problem, change, and release management activities.




- Develop and maintain technical documentation, SOPs, and knowledge articles.

Required Skills & Experience

Microsoft Teams Voice

- Microsoft Teams Phone System
- Direct Routing
- Operator Connect
- Calling Plans
- Voice Routing Policies
- Dial Plans
- PSTN Connectivity
- Number Management

SBC & Voice Infrastructure

- AudioCodes SBC Administration
- SIP Protocols and SIP Trunking
- TLS/SRTP Configuration
- Media Bypass
- Certificate Management
- Voice Routing and Call Flow Analysis

Microsoft Teams Rooms (MTR)

- Deployment and Support of Microsoft Teams Rooms
- Teams Rooms Pro Management Portal
- Room Device Lifecycle Management
- Audio/Video Peripheral Troubleshooting

Troubleshooting & Tools

- SIP Ladder Analysis
- AudioCodes Logs
- Wireshark
- Call Quality Dashboard (CQD)
- Teams Admin Center
- PowerShell Automation
- ServiceNow (preferred)

Nice to Have

- Cisco CUCM
- Cisco Unity Connection
- Cisco Expressway
- Ribbon SBC
- Microsoft Entra ID / Azure Administration

Preferred Certifications

- Microsoft Teams Administrator Associate (MS-700)
- Microsoft Teams Voice Engineer Certification
- AudioCodes SBC Certification
- Microsoft 365 Certifications




- ITIL Foundation

Enable Skills-Based Hiring No ECMS REQ IDAdditional Details

- ECMS REQ ID : ENGGCC01
- Project Location 1 : TELANGANA | HYDERABAD
- Project Location 2 : (No Value)
- Project Location 3 : (No Value)
- Project Location 4 : (No Value)
- Delivery SPOC : -
- Relevant Experience : 4-7 Years
- Mandatory skills : Required Skills & ExperienceMicrosoft Teams VoiceMicrosoft Teams Phone SystemDirect RoutingOperator ConnectCalling PlansVoice Routing PoliciesDial PlansPSTN ConnectivityNumber ManagementSBC & Voice InfrastructureAudioCodes SBC AdministrationSIP Protocols and SIP TrunkingTLS/SRTP ConfigurationMedia BypassCertificate ManagementVoice Routing and Call Flow AnalysisMicrosoft Teams Rooms (MTR)Deployment and Support of Microsoft Teams RoomsTeams Rooms Pro Management PortalRoom Device Lifecycle ManagementAudio/Video Peripheral TroubleshootingTroubleshooting & ToolsSIP Ladder AnalysisAudioCodes LogsWiresharkCall Quality Dashboard (CQD)Teams Admin CenterPowerShell AutomationServiceNow (preferred)
- Desired skills : Nice to HaveCisco CUCMCisco Unity ConnectionCisco ExpresswayRibbon SBCMicrosoft Entra ID / Azure Administration
- Domain (Industry) : -
- BGC (Before onboarding / After onboarding) : PostOB
- Total Experience (Ex. 5-7 Years) : 4-7 Years
- BGC Details : Post
- BGC Vendor : -
- Mode of Interview : Face to Face
- WFO / WFH / Hybrid : WFO
- Please enter shift timings : Shift 1 - 6 AM to 3.15 / Shift 2 - 1.30 PM to 11 PM
- Shift Timings : Others

📌 ENGMS Teams Telephony Engineer (GCC - HYD) - TRUIST - Refloating 3 (Hyderabad)
🏢 Trigent Software
📍 Hyderabad