Description The Enablement Program Trainer is a Manager-level facilitator and program owner on the Customer Success + Professional Services (formerly CSG) Global Enablement Team. This person both facilitates enablement programs and owns the delivery-quality bar for them.

This individual partners closely with Enablement Business Partners, Enablement Strategy & Operations, Workstream Leads, Delivery Logistics, and Customer Success/Qualified Services teams to build the skills and capabilities they need to succeed. The team's intent is to deliver enablement in the flow of work — training that lives inside how people already do their job — and to keep finding better ways to train through AI.

The ideal candidate loves facilitating engaging learning experiences, embraces feedback, and shows up as a leader — whether or not they've managed people before. They believe challenge brings opportunity, lean in to trying new things, use curiosity to better understand goals, and work well in a team environment.

Responsibilities

- Facilitate high-quality virtual and in-person enablement programs, workshops, and skill-development sessions, including occasional travel and delivery outside normal business hours to support learners on shift schedules.
- Own and manage complex, ambiguous enablement programs end-to-end, from vision through execution.
- Partner with and build trust with Director/Sr. Director-level stakeholders, cross-functional program partners,



and the wider trainer team — proactively bringing forward solutions rather than escalating problems.
- Support the development and maintenance of onboarding curriculum, training content, and learning assets to keep materials current and impactful.
- Facilitate live certification activities, show-you-know exercises, and scoring using established rubrics and evaluation criteria.
- Leverage AI tools (e.g., Claude) and emerging technologies to improve learning experiences, boost personal productivity, and streamline enablement work — testing new approaches to training is welcomed and celebrated.

Required Qualifications & Skills

- Proven training/facilitation experience.
- Robust collaboration and cross-team influence skills.
- Self-directed with a strong sense of ownership.
- Solution-oriented (brings solutions, not problems); professionally mature and experienced.
- Leads by example; able to build trust and influence at Director/Sr. Director/VP level.
- Bonus differentiator: has built or piloted an AI-driven enablement solution — this skill set is prioritized over candidates who've simply held this exact job title before.

Nice-to-Have Skills

- Prior people-management or leadership experience (showing up as a leader, not necessarily managing people).
- Experience with Tableau/ACT or similar reporting tools.
- Fluency with AI tools (e.g., Claude) to boost personal productivity and streamline enablement work.
- Project management experience/certification.
- Experience working in a global or distributed team.

📌 Enablement Program Training Manager (Hyderabad)
🏢 SalesForce-ad
📍 Hyderabad