TrendMicro, McAfee epo and Crowd strike Platforms.
Good understanding of Active directory and ldap authentication.
Antivirus policy management.
HIPS
TPM
Data loss prevention
Host based firewall
EDR
- Ability to administer large scale enterprise customers with minimum 5000+
nodes.
- Strong experience on windows and Linux platforms
- Plan, implement antivirus solutions
- Troubleshooting antivirus products
- Proven track in resolving complex security issues involving endpoints and servers.
- Capability of EDR / XDR event analysis
- Create process and technical improvements for the customer environments.
- Optimizing performance of antivirus products
- Meeting compliance standards
- Understanding APT’s and plan proactive updates/upgrades.
- Manage teams and scheduling roster’s to meet business needs.
- Support customers on 24x7 workplace
- Adhering to ITIL process and incident management.
- Collaborate with customer for change management process.
- Liaise with internal management for AV deployments and KT.
- Assist peers in resolving ongoing tickets.
- Service now / any ITIL based ticketing tool expertise.
- Maintain service level agreements
- Own tickets from start to finish
- Ability to work independently and work as team member
- Establish good customer relation ships.