The primary responsibility of this role is to manage and service corporate clients for their Employee Advantages (EB) portfolio, ensuring seamless coordination between clients, TPAs (Third Party Administrators), and insurance companies while delivering high-quality service and operational efficiency.
Key Responsibilities:
- Service corporate clients for their Employee Benefits portfolio
- Assist the Account Manager in setting up the policy administration framework with TPA and Insurance companies
- Set up and manage online portal structures with TPA or in-house systems
- Ensure smooth rollout of policy inception processes at client locations
- Monitor and manage monthly endorsements (additions/deletions) with Insurer and TPA
- Provide claim support to Client SPOC and employees as required
- Share policy utilization and MIS reports with clients periodically
- Coordinate with Insurers/TPA to resolve policy-related issues
- Build and maintain strong relationships with TPA and Insurance representatives
- Set up and monitor help desks at major client locations in consultation with Operations Head/TPA
- Manage stakeholder relationships and handle client operational requirements
- Support client retention initiatives
Candidate Profile:Preferred Qualifications:
- Graduate or equivalent higher education qualification
- Knowledge of local corporate, TPA, and insurance market
- Relevant experience in Employee Benefits specialization preferred
- Strong proficiency in MS Office (especially Excel)
Required Skills & Competencies:
- Strong relationship management skills
- Analytical thinking ability
- Excellent communication skills
- Good networking and stakeholder management skills
Job Type: Full-time Pay: ₹20,000.00 - ₹40,000.00 per month