Email Process Executive (Chennai)

Email Process Executive (Chennai)

24 Sep
|
Fabheads Automation Private
|
Chennai

24 Sep

Fabheads Automation Private

Chennai

- Email Management: Read, draft, and reply to customer emails using correct grammar, company tone, and approved templates.Issue Resolution: Troubleshoot customer problems and provide transparent, accurate information.CRM & Ticketing: Log all customer interactions, create support tickets, and update records in tools like Salesforce, Zendesk, or Freshdesk.SLA Compliance: Meet strict Turnaround Time (TAT) and target Service Level Agreements (SLAs) for response times.Escalations: Send complex or technical complaints to higher-tier teams and keep customers updated.

Pay: ₹18,455.00 - ₹28,755.00 per month

Benefits

- Provident Fund

Work Location: In person

📌 Email Process Executive (Chennai)
🏢 Fabheads Automation Private
📍 Chennai

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