Core Bridge Solution is hiring Email Process Executives to handle customer queries and provide support through email. The role involves responding to customer requests, resolving basic queries, maintaining accurate records, and following standard communication processes.
This is a suitable opportunity for freshers with good written English, basic computer knowledge, and an interest in customer support and non-voice processes.
Key Responsibilities
- Handle customer queries and requests through email.
- Understand customer concerns and provide accurate responses.
- Draft clear, professional, and grammatically correct emails.
- Follow predefined processes and communication guidelines.
- Maintain records of customer interactions and resolutions.
- Escalate complex or unresolved issues to the appropriate team.
- Ensure timely responses to customer emails.
- Maintain customer information and process-related records accurately.
- Follow company policies and quality standards.
- Meet assigned productivity and quality targets.
Qualifications:
- 12th Pass or Graduate from any stream.
- Freshers are welcome to apply.
- Good written English and communication skills.
- Basic knowledge of computers and MS Office.
- Good typing skills with accuracy.
- Ability to understand and respond to customer queries.
- Valuable attention to detail.
- Willingness to learn and work in a team.
Required Skills:
- Email Handling
- Written Communication
- Customer Support
- English Communication
- Typing
- Basic Computer Skills
- MS Office
- Problem Solving
- Attent