Travel Required: Moderate , candidates should be comfortable in travel for work in assigned location.
Vehicle- Two-wheeler or four-wheeler mandatory
Job Purpose To run initiatives in line with key objectives of the Business in order to attain the banks objective of business leadership.
Key Responsibility Areas
Branch Management
Actionable
1
Plan the branch visits detailing the coverage every week
2
Meeting the branches during the morning meeting - every branch once a month
3
4
5
Scoping the RM/PB customer for lead/joint calls OR make use of available resources in the branch for leads/joint calls
Planning the catchment area activity/scoping for lead generation/joint call
Ensure RM/PB activation from the activities above and review of branch performance/resource wise performance/review with CH as and when required.
6
7
8
Creating excitement in branches/spot sanctions/contests/recognition program
Check CRM daily and review the leads/update follow up leads/with dates
Document branch meeting through Cogent/mails
Lead generation/logins
1. Planning the above so that it translates into 2 calls per day/2 appointments per day
2. Send the communication to the customer on documents required
3. Follow up the on the calls made for documents/arrange for pickup of documents
4. Check for completeness of documents
5.
Go through the Financials/bank statements for churn/bounces/interest servicing Classification - Confidential
Classification - Confidential
- Collection of property documents for legal/valuation - check for completeness chain docs etc.
- KYCs
- List down the points to be clarified from the customer
- Fill in the FAQs post discussion with the customer
- SPE updation
- Submission of file to ops for scanning
- Submission of docs for legal/valuation
- Co-ordination with customer/valuer
- Buyer/supplier ref check -----> Ref leads
Cross Selling
Renewals
1. To be the one-stop shop for each of our EEG clients and provide suitable gamut of financial products such as Insurance, CASA, Credit Cards, Other Assets Products as required by the customer.
2. Monitor and track Leads.
3. List down the renewals every month for the next two months
4. Work on the renewals in advance
5. Mail to the respective customers on docs required for renewal
6. Follow up weekly twice for docs
7. Arrange for collection of documents
8. Check the documents for completeness
9. Study the financials/bank statements/churn/interest servicing/aberrations from the stated nos
10. Speak to the customer for addressing issues/aberrations
11. SPE
12. Hand over to ops for scanning
13. follow post login formalities
14. For renewals overdue and having genuine delay put up for extensions
CAM conditions review/OBA review
15.
Churn review for OBA once a month
Classification - Confidential
Classification - Confidential
- Conditions review once a month
- If OBA waiver required/check for justification/check for churn/put up to the authority
- If not inform the customer on closure of OBA/levy of 2%
penalty
- Same for CAM conditions
Call Memos
1. List down the call memos due for the quarter
2. Review of ASR/ACR/cam conditions/deferrals for the customers
3. Meet the customer and understand the business/issues if any
4. Upload the call memos in shock and awe for endorsement/noting Portfolio Management and Housekeeping (HK)
Stock insurance/property insurance
5. Reduce HK.
6. Closure of critical and high aging items
7. Communicate the premium to the customer after listing down the pendency
8. Collect docs if required
9. Submission to OPS Delinquency management
10. Depending upon severity of each case - Customer Call for servicing Interest.
11. Email communication to Branch & customer
12. Personal Visit to Customer / Joint Visit with Credit Manager;
13. Rigorous follow-up Complaints : CRM / MD / PNO / CRO
14. Analyze complaint
15. Seek resolution post discussing with Customer
Educational Qualifications
Key Skills
Educational Background C.A, MBA,
Interpersonal Skills
Graduate
Coordination with multiple teams & multiple activities
Ability to work under pressure.
Experience Required
Classification - Confidential
Classification - Confidential
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Total Work experience 1-3 years
Major Stakeholders
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Branch Banking Team
Operations
Product Team
Credit
Classification - Confidential
📌 EEG RM-Working capital (Ludhiana)
🏢 HDFC Bank
📍 Ludhiana
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