- Handle customer queries on WhatsApp, Email and Instagram DMs/comments
- Confirm COD orders via calls and WhatsApp
- Recover abandoned carts and assist customers in completing purchases
- Help customers with sizing, fit and order-related queries
- Coordinate with operations team for smooth order processing
- Encourage prepaid conversions wherever possible
Preferred
- Ecommerce / D2C experience
- Valuable communication skills in Hindi & English
- Comfortable with calls, WhatsApp and Instagram handling
- Proactive and customer-focused mindset
📌 Ecommerce Customer Service Specialist (Mumbai)
🏢 NANA-KI
📍 Mumbai
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