Pleated Story is a growing women’s apparel D2C brand, and we’re looking for an E-commerce & Operations Executive to join our team.
This is a hands-on role for someone who is organised, proactive and loves taking ownership. You’ll work closely with the founder and our production and fulfilment teams to make sure everything from order → production → dispatch → customer experience runs smoothly.
What you’ll do
- Manage day-to-day orders and operations on Shopify
- Coordinate order fulfilment, packing and dispatch
- Track pending orders, deliveries, RTOs and courier issues
- Coordinate production requirements with the Master Tailor
- Track production, inventory and replenishment requirements
- Handle customer queries through WhatsApp, Instagram and other channels
- Manage exchanges, returns, order modifications and delivery-related queries
- Coordinate with courier partners and resolve operational issues
- Maintain daily operational reports and ensure tasks are followed through to closure
- Identify gaps in processes and help us build better systems as we scale
- What we’re looking for
- 1–3 years of experience in e-commerce, operations or customer support
- Strong organisational and follow-up skills
- Excellent communication
- Comfortable with Shopify and spreadsheets
- Strong attention to detail
- Someone who takes ownership and solves problems independently
- Comfortable working in a quick-paced, growing company
Most importantly, we’re looking for someone who doesn’t wait to be told what to do, someone who sees a problem, takes ownership and gets it solved.
If this sounds like you, we’d love to hear from you.