: E-Commerce Operations Executive

Department: Operations

Reports To: Sr. E-Commerce Manager

Employment Type: Full-Time

Role Overview The E-Commerce Operations Executive is responsible for the day-to-day management of online product listings, inventory, and order fulfillment, ensuring a smooth and effective shopping experience across the company's online platforms. This role works cross-functionally to optimize website performance, monitor sales performance, and resolve operational issues that impact customer satisfaction.

Key Responsibilities

Product Listings & Catalog Management

- Create, update, and maintain accurate product listings (titles, descriptions, images, pricing, categorization)
- Ensure product information is consistent and error-free across all sales channels
- Conduct regular audits of the product catalog to identify and fix discrepancies

Inventory Management

- Monitor stock levels and coordinate with warehouse/supply chain teams to prevent stockouts or overstocking
- Update inventory data across the website and any connected marketplaces in real time
- Forecast inventory needs based on sales trends and seasonal demand

Order Fulfillment

- Oversee the order processing cycle from placement to delivery
- Coordinate with logistics/courier partners to ensure timely and accurate shipments
- Track and resolve issues related to delayed, lost, or incorrect orders
- Manage returns, refunds, and exchanges in line with company policy

Website Performance & Customer Experience

- Collaborate with marketing, design, and IT/tech teams to improve site navigation, load speed,



and checkout flow
- Identify and report bugs or usability issues affecting the customer journey
- Support A/B testing and UX improvement initiatives

Sales Monitoring & Reporting

- Track key metrics such as conversion rate, average order value, cart abandonment, and sales volume
- Prepare regular performance reports and share insights with management
- Identify trends and recommend action plans to improve sales performance

Problem Resolution

- Proactively identify operational bottlenecks (in listings, inventory, or fulfillment) and implement solutions
- Address escalated customer complaints related to orders or product issues
- Coordinate with customer support teams to ensure timely resolution

Requirements
- Bachelor's degree in Business, E-Commerce, Marketing, or a related field
- 1–3 years of experience in e-commerce operations, online retail, or a similar role
- Familiarity with e-commerce platforms (e.g., Shopify, Magento, WooCommerce, Amazon Seller Central) and inventory management systems
- Proficiency in Excel/Google Sheets; experience with analytics tools (Google Analytics, etc.) is a plus
- Strong attention to detail and organizational skills
- Good communication and cross-team coordination abilities
- Analytical mindset with problem-solving skills

Key Skills
- Product listing & catalog management
- Inventory & order management
- Data analysis & reporting
- Cross-functional collaboration
- Customer-centric problem solving

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

📌 E-commerce Opretions Executive (Byculla)
🏢 Venus Enterprise
📍 Byculla